If you have prepaid for your voucher directly with Avis, it's not a problem. You can still collect your hire car. Just be sure to bring all of the other required identification and documentation, including the credit card used to make your booking.

If it is a voucher from a travel agent or third party agency however, we need to see the voucher before you can drive your hire car away.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Unfortunately we no longer accept cash on collection.

Remember to bring your credit card when you pick up your hire vehicle. This must be in the same name as the main driver, and the same card used to create your booking.

In Denmark, by Danish law it is possible to pay cash at the end of the rental in Danish kroner.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Yes. Our standard hire terms and conditions still apply when you use a voucher. Any extra costs such as fuel and airport charges will be taken using your chosen payment method saved in your account. Please also be sure to review the terms and conditions listed on the voucher for other important information.

Make the most of your voucher. Find your perfect hire vehicle.

Already planned a trip? Check your booking.

You can pay using Visa, MasterCard, American Express and Diners Club/Discover credit and charge cards. One credit card and one debit card may be required at the counter for higher-value vehicles. Remember, the name on the card must match the driving licence of the main driver. And don't forget to bring your credit/charge card when you collect your rental.

Need more advice? Call our reservations team.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We offer you a couple of ways to pay to make it easy. You can pay online now or pay on collection and we'll charge you at the end of the hire. The choice is yours.

We accept Visa, MasterCard, American Express and Diners/Discover debit, credit or charge cards. There are a few exceptions: One credit card and one debit card may be required at the counter for higher-value vehicles. You can't use a debit card in Iceland and Canada. We don't accept cards with Solo, JCB or Cirrus logos – even if they carry the Visa or MasterCard logo. Germany issued Maestro cards are only accepted in Germany. If you booked online using a PREPAID card, it must be shown at the counter along with another payment card. Two payment cards may be required at the counter for higher-value vehicles; if you've booked online, or over the phone, this will be highlighted on your booking confirmation.

Remember, the name on the card must match the driving licence of the main driver and must contain both the first and last names to complete the check-out process. When you signed up for Avis Preferred you provided your preferred payment method. We use this each time you book. You can update your profile and change the payment card at any time.

An ACTO (Avis Company Travel Order) is a special voucher businesses give to staff so they can hire a vehicle with us. Simply show your ACTO, driving licence and company ID when you collect your hire vehicle and we’ll invoice your company directly. These vouchers can’t be used for online bookings.

If you would like to use these vouchers at work, simply set up an Avis corporate account.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

You can either pay for your vehicle when you book online, or when you collect your hire vehicle. If you choose to pay when you book online, we’ll dip/swipe your card to gain authorisation. If you choose to pay at the station, we’ll dip/swipe your card to gain authorisation for the estimated full hire cost (including extras) but won’t take payment until you return your vehicle. There are some useful extras such as Fuel Up Front that you can't pay for until you collect your vehicle. These will of course still be reserved for you.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We offer you a couple of ways to pay to make it easy. You can pay online now or later when you collect your vehicle. The choice is yours. If you choose to pay online now, you’ll pay the cost of your booking up front with a discounted price. Some extras can only be paid for at the counter. We’ll let you know which ones when you book; they will still be reserved for you. When you collect your vehicle, you’ll need to present the card used for your online payment, we’ll dip/swipe your card to gain authorisation but won’t take any payment until you return your vehicle. If you’d rather not pay online now, you can pay at the hire station. When you collect your vehicle, we’ll dip/swipe your card to gain authorisation for the full hire cost (including extras) but won’t take payment until you return your vehicle. Paying now will cost you less than paying later.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

You can redeem your coupon in person at your hire station. Coupons cannot currently be used online. However, you can still book your vehicle online and redeem your coupon over the counter. Coupons can only be redeemed on 'pay at location' bookings as they cannot be used in conjunction with other discounts or offers.

Ready? Start your journey or call our reservations team.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Already planned a trip? Check your booking.

You can pay online or at the counter when you collect your vehicle using Visa, MasterCard, American Express and Diners/Discover debit, credit or charge cards.

There are several exceptions: – You can't use a debit card in Iceland and Canada. – We don't accept cards with Solo, JCB or Cirrus logos. – Germany issued Maestro cards are only accepted in Germany. – If you booked online using a PREPAID card, it must be shown at the counter along with another payment card. Two payment cards may be required at the counter for higher-value vehicles if you've booked online or over the phone.  This will be highlighted on your booking confirmation.

Remember, the name on the card must match the driving licence of the main driver.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Yes, if your company has set up a corporate account with us. Through this account, your company can provide employees with an ACTO (Avis Company Travel Order), which is a special voucher that is handed over when a hire vehicle is collected.

Find out more about corporate accounts.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

The rental agreement will process as normal, so charges will apply to the main account or card, or in some cases the charges are split. 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

It will depend on how your account is set up with Avis. The Avis app will follow the current rules set up between Avis and your business or company. If you have your own unique personal profile, then the Avis app will work as normal. However, it is not designed for a generic business profile used for multiple drivers.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

A fixed value voucher only covers hire fees up to a certain amount so you’ll need to provide a payment card in the name of the driver and pay for any extra costs not covered by the voucher. A full credit voucher covers the entire hire, however much it costs. You can pick up a fixed value voucher from a travel agent. Please note that full credit vouchers are only available for business rentals through a corporate travel agent.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Yes. You can pay using Visa and MasterCard debit cards. There are a few exceptions: One credit card and one debit card may be required at the counter for higher-value vehicles. The Maestro card is only accepted in Germany. PREPAID cards are accepted online however they are not accepted at the counter which means a non-PREPAID card must be shown at the rental station (together with the PREPAID card). A PREPAID card can be used to pay for the rental at the end of the vehicle hire. Please refer to our location specific terms and conditions for additional information on payment options. Remember, the name on the card must match the driving licence of the main driver. Someone else can't pay on your behalf. And don't forget to bring your payment card when you collect your rental.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

When you signed up for Avis Preferred you provided your preferred payment method. We use this each time you book. You can update your profile and change the payment card at any time. Should you have any queries please reach out using the icons below. View your Avis Preferred account by signing in using the Avis Preferred button at the top of our homepage.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We're sorry that you've had to cancel your booking with us. Please first ensure that you have read our Booking Conditions for information on cancellation fees. Once your booking is cancelled, contact us using the icons below to request your refund. Any funds that are to be refunded can take up to 5-7 working days from the date they are processed. If there are any extraordinary circumstances that may affect the above timeframe, our customer care team will let you know. If you have cancelled your booking on the same day you created it, there is nothing to refund as the charges would not have been made until midnight. Any item listed on your statement in this case will be a pre-authorisation hold, not a debit.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.