Reservation - Sales
Our service teams are happy to help you in any way that we can. If you have a specific question, first try using the search bar for an answer. If the article you find does not fully answer your question, or you would like further assistance, you will be provided with an opportunity to contact us through e-mail or telephone with the correct department based on the question you are asking by using the icons at the bottom of the article during office hours.
If you have questions about your reservation or would like to make, amend or cancel a reservation, you may do so on our website, or via phone to our Reservations team using the icons below.
If you are currently on rental and need immediate roadside assistance, please refer to the contact numbers located on your rental documentation.
If you are unable to find an answer to your question, and would like to speak with one of our dedicated departments, please click here.
With QuickPass, you can share with us many of the details we need for your rental at a time that suits you. That way we can start preparing your rental agreement before you arrive for collection.
You can register for QuickPass from the moment you’ve booked your car. You just need your driving licence and a payment card to hand.
If you don’t have that info, you can register for QuickPass right up until you pick up your rental vehicle.
After booking:
- Click the 'register for QuickPass' link on the confirmation page, or use the link in the confirmation email;
- Provide your driving licence and payment details;
- Tailor your rental with any extras you require.
Don’t worry, we’ll send you a few reminders by email should you forget.
And that's it, you've registered your QuickPass.
You only need Continental Cover if you travel from the UK. If you wish to drive abroad from your original rental location, it is a good idea to check the
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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The value of the pre-authorisation hold varies depending on the rental country, the rental location and the rental conditions.
To find out more about the amount and the possible exceptions or conditions of your pre-authorisation hold, please select your rental country from the below table:
| France | Germany | Italy | Spain |
| UK | Norway | Sweden | Portugal |
| Belgium | Denmark | Luxembourg | Switzerland |
| Austria | Poland | Czech Rep. | Others |
If you have already rented and have additional questions regarding the pre-authorisation or its release, you can find more information here.
Unfortunately, you would not be able to collect your vehicle if our office is closed. However, if your flight number is present in your booking, we'll be aware of any delay to your flight and will endeavour to keep the vehicle for you. It's imperative you provide your flight number when you book, otherwise we have no way of knowing if your flight is delayed.
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Pets are allowed in our vehicles with prior agreement from the store you intend to hire from. However, if a vehicle is returned with a messy interior beyond normal levels of wear and tear, it will need valeting so a cleaning charge will be added. This charge varies by location. Your hire station will give you the exact figure or call our reservations team for more information.
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To hire a car in Denmark, you need to be at least 19 years of age at the moment of collecting the vehicle and have held a driving licence for at least one year. A higher minimum age limit may apply to certain vehicles.
If you or your additional drivers are under the age of 25, you'll need to pay an extra fee per day. The amount depends on where you hire a car, because the law and insurance terms vary between countries, but you can expect it to be around 100 DKK per day per driver. If the location charges a premium fee, it could cost more. The minimum age you can hire a car also varies from country to country. Under the age of 25, you can hire cars from Group A, Group B, Group C, Group E, and Group I for example. Check out our fleet to find further information about specific categories.
There is currently no age maximum, so long as you have had a full, valid, licence for at least 1 year. Check the location specific terms and conditions for the country you are renting for more information on age requirements.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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If you cannot find your rental car, which can happen especially at major train stations and airports, please ask for assistance from our rental agency staff. You can reach them personally at the counter on site or by phone using the number provided on your rental agreement.
We offer many cars in different styles and sizes, so you can hire the perfect model for your journey. These cars belong to various groups, such as Group A or Group J.
Ordering cars into groups helps us provide a premium service, because there is never any confusion over the car you are hiring and whether you're eligible to drive it. Sometimes you're only eligible to hire cars from certain groups, based on your age or driving licence. The car groups also help you understand useful information, such as the amount you pay (the excess) if you're involved in an accident, which can vary from group to group.
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We offer a range of cars across each car group but we can’t guarantee the make, model or colour. ‘Or similar’ simply confirms that we will provide the car shown as example or a car of similar characteristics. With Avis you can be sure we only work with the best car manufacturers and ensure our vehicles are in great condition, so you will always have the best ride whether you’re driving a Mercedes, a Volkswagen or another car brand.
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Avis Fast Track is a new service we offer to customers who book directly with us at some of our busiest stations. Our Fast Track service is designed to get you to your vehicle faster by offering a dedicated counter in the rental station. We offer a
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After the booking process is complete, we usually confirm your reservation right away by email. If you receive the confirmation e-mail simply take it with you in digital or printed form when you go and collect your hire vehicle. We try our hardest to make sure you have exactly what you want as soon as possible before you start your journey.
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While we try to provide our service to everyone who books a vehicle, there may be circumstances where we cannot give you a vehicle. Some of these scenarios are below:
- If you did not satisfy the driving licence requirements: A valid driving licence must be provided. An international driving licence or an official English translation, by notary, of the driving licence must be provided if the driving licence was issued in a non-roman alphabet. Additionally, the driver must have held the licence for a minimum of one year, evidence is required to be provided to confirm this minimum duration. Please note that these minimum requirements could be longer for some of our special vehicles, such as our Prestige vehicles.
- If you did not satisfy the identification/security check: you must provide the following documents: The payment card used to make the reservation (plus an additional card is required for certain vehicles), a photographic ID issued within the last 10 years, passports, photographic driving licences, national identity cards and government issued certificates are accepted, proof of address, a recent utility bill or bank statement (driving licences are not accepted as proof of address).
- If you did not pass the DVLA's licence sharing check (UK)
- If you had Insufficient funds for the pre-authorisation transaction to be processed
- If you were not within the required age range for the vehicle type
- If you have any unspent driving convictions
- If you did not show up at the rental location to collect the vehicle per your reservation details
- If you refuse to take the vehicle provided and would not accept a replacement vehicle.
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Unfortunately we can't guarantee the colour, model or make of your hire car.
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An ACTO (Avis Company Travel Order) is a special voucher businesses give to staff so they can hire a vehicle with us. Simply show your ACTO, driving licence and company ID when you collect your hire vehicle and we’ll invoice your company directly. These vouchers can’t be used for online bookings.
If you would like to use these vouchers at work, simply set up an Avis corporate account.
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You can either pay for your vehicle when you book online, or when you collect your hire vehicle. If you choose to pay when you book online, we’ll dip/swipe your card to gain authorisation. If you choose to pay at the station, we’ll dip/swipe your card to gain authorisation for the estimated full hire cost (including extras) but won’t take payment until you return your vehicle. There are some useful extras such as
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We offer you a couple of ways to pay to make it easy. You can pay online now or later when you collect your vehicle. The choice is yours. If you choose to pay online now, you’ll pay the cost of your booking up front with a discounted price. Some extras can only be paid for at the counter. We’ll let you know which ones when you book; they will still be reserved for you. When you collect your vehicle, you’ll need to present the card used for your online payment, we’ll dip/swipe your card to gain authorisation but won’t take any payment until you return your vehicle. If you’d rather not pay online now, you can pay at the hire station. When you collect your vehicle, we’ll dip/swipe your card to gain authorisation for the full hire cost (including extras) but won’t take payment until you return your vehicle. Paying now will cost you less than paying later.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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You can redeem your coupon in person at your
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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If you have prepaid for your voucher directly with Avis, it's not a problem. You can still collect your hire car. Just be sure to bring all of the other required identification and documentation, including the credit card used to make your booking.
If it is a voucher from a travel agent or third party agency however, we need to see the voucher before you can drive your hire car away.
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Of course, you can take your hire car to a festival. However, as you are responsible for the vehicle during the rental period you will be liable if, for example, the car gets stuck in a field. You would need to arrange and pay for towing to get back on the road. Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Unfortunately we no longer accept cash on collection.
Remember to bring your credit card when you pick up your hire vehicle. This must be in the same name as the main driver, and the same card used to create your booking.
In Denmark, by Danish law it is possible to pay cash at the end of the rental in Danish kroner.
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Usually you choose a car group, not a specific make or model. We'll show you an example from that group to give you a clear idea of the type of vehicle you will get.
However, if you hire one of our Prestige or Select Series Vehicles available in the United Kingdom, Italy, Germany, France and Switzerland you can choose the exact make and model (not colour)
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We understand it can be frustrating when you're surprised with extra costs. That's why we always try to be upfront about what you pay. Your booking typically includes the basic Collision Damage Waiver (vehicle damage cover), basic vehicle theft cover, tax, location charges and, depending on the location car and rate, unlimited mileage. But unless you let us know, it does not include young driver charges, additional driver charges, fuel, upgraded cover, or optional extras such as additional equipment or out-of-hours services. Please bear in mind your booking fee will never include any parking or traffic violations. If you are unsure what your booking includes, please refer to your booking confirmation.
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We envisage each piece of luggage to have dimensions of approximately 90 x 75 x 43cm or 35.5 x 29.5 x 16ins.
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We understand plans sometimes change and you might need to update your booking. Do bear in mind that the following information applies to all types of bookings we offer. If you extend your booking or update it with higher value services or a superior car group, you will need to pay the extra cost. If you downgrade your booking, we unfortunately can't refund the difference so please choose carefully. You can, however, use the difference against additional products or services at the counter.
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Yes. Our standard hire
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We offer van hire in selected stations in a number of countries. To find out if you can hire a van for your journey, simply tell us where and your options will appear when you
We do not allow our vans to leave the country, these rentals are for use within the country only. Please also note that one-way rentals are not available to book online and must be agreed in advance.
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You are prohibited from hiring a car if you have any unspent driving convictions for the following infractions:
- Careless, reckless or dangerous driving
- Driving or attempting to drive whilst under the influence of drink or drugs
- Using a vehicle uninsured against third party risks
- Theft or unauthorised taking of a vehicle
- Been disqualified (or anything similar) in the last 10 years
- If you have 2 or more unspent convictions for offences not listed above, your rental will be refused
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You can pay using Visa, MasterCard, American Express and Diners Club/Discover credit and charge cards. One credit card and one debit card may be required at the counter for higher-value vehicles. Remember, the name on the card must match the driving licence of the main driver. And don't forget to bring your credit/charge card when you collect your rental.
Need more advice? Call our
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We offer you a couple of ways to pay to make it easy. You can pay online now or pay on collection and we'll charge you at the end of the hire. The choice is yours.
We accept Visa, MasterCard, American Express and Diners/Discover debit, credit or charge cards. There are a few exceptions: One credit card and one debit card may be required at the counter for higher-value vehicles. You can't use a debit card in Iceland and Canada. We don't accept cards with Solo, JCB or Cirrus logos – even if they carry the Visa or MasterCard logo. Germany issued Maestro cards are only accepted in Germany. If you booked online using a PREPAID card, it must be shown at the counter along with another payment card. Two payment cards may be required at the counter for higher-value vehicles; if you've booked online, or over the phone, this will be highlighted on your booking confirmation.
Remember, the name on the card must match the driving licence of the main driver and must contain both the first and last names to complete the check-out process. When you signed up for
In some countries your mileage will be capped. This will be shown in the third step (Prices and Extras) of your booking journey and on your rental agreement. If you have chosen a car from our range of
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, you can make a booking for someone else providing you have access to their credit card. The name on the card must match the driving licence of the main driver who must bring this card when they collect the rental.
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It's easy to use a money off or upgrade voucher on your next rental. Simply present the voucher at collection of your next hire car and we'll take care of the rest. Vouchers are valid at all participating rental locations worldwide (listed on the voucher) for a period of 12 months from the date of issue and are pursuant to the terms listed on the vouchers themselves. If you are using a free upgrade coupon, please note than an advance reservation with an upgrade request is required. If you have any questions or need help having the vouchers applied, please give our reservations team a call
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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You can book a hire car online anywhere in the world, at any time of the day. Simply choose your location, find your perfect model and set a date. Ready?
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, if your company has set up a corporate account with us. Through this account, your company can provide employees with an ACTO (Avis Company Travel Order), which is a special voucher that is handed over when a hire vehicle is collected.
Find out more about corporate accounts.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes. Passenger sizes are based on adults across our
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Your excess is your financial responsibility, or amount you would pay, in the event of damage or theft occurring to the vehicle. The amount you pay depends on the vehicle you hire, which country you hire it in and whether you choose to reduce the excess by upgrading your level of cover. When you hire a vehicle with us, you'll automatically receive third party, vehicle damage (Collision Damage Waiver) and vehicle theft cover to safeguard you on your journey. If you book on the US website you may find that vehicle damage and vehicle theft cover are not included, as some American credit cards provide insurance for car hire. Third party cover is the basic level you need to hire a vehicle, that's why we always include it. Should you damage another vehicle or passengers and their property, you won't have to pay for repairs or injuries. But, if you damage the vehicle you will still need to pay a fixed excess fee unless you
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It depends which car you hire, for how long, where and which
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Winter tires are required in many countries throughout the area and required by law at certain times of the year. In some places cars are equipped with these tires free of charge, in other places it can cost a fee. Snow chains can also be supplied, sometimes at an extra cost. Please check at the location and our location specific terms and conditions for the specific country you wish to travel in.
Click here to find out more, or contact your nearest hire station.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We're always updating our fleet to offer you top of the range models. Cruise the city in a compact model, drive the open road in a world class convertible or treat your family to a comfortable people carrier. The choice is endless. And it's all yours.
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In addition to your driving licence, we may require proof of address in the form of a utility bill or recent bank statement (less than 3 months old) when you collect your hire vehicle.
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We offer the latest hire cars and only keep them in our fleet between six and 12 months, and never more than 18 months. You'll always be behind the wheel of a quality model. We make sure of it. D
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No need to worry, these things happen! If you have made two identical bookings accidentally, please cancel one of the reservations
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No, but, if you do arrive early we will try our best to accommodate you. Please be aware that collecting your vehicle early may incur an additional days charge. Please check with our representatives at the location to find out more. If you're collecting your hire car at the weekend, remember pick up times can be restricted so please call ahead. Likewise, please call if you think you're going to be more than half an hour late. You will find your location's contact details on your booking confirmation.
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Yes, if the station is set up for self-serve, you are an Avis Preferred customer, made this reservation while logged into your account and it’s not your first Avis Preferred rental.
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Yes. We offer a range of extra equipment to enhance your journey. If you're booking online you can reserve extras including child seats, Mobile Wi-Fi, GPS, luggage racks and snow chains for most European journeys. Some extras can only be paid for over the counter. Don't worry if you book online they will still be reserved for you. Just pay for them when you collect your vehicle. In certain countries such as the US, you can only reserve extras over the counter. Remember to plan ahead. Depending where you hire, we'll need 72 hours' notice if you book online. If it's less than 72 hours before your journey, please contact us at the
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Of course, please feel free to bring your own child seats when you collect your hire vehicle. Just remember to bring all the fittings you need to securely attach it. Not all our vehicles have ISOFIX points, so please contact the
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Yes, you must pay a fee if you do not show up to collect your vehicle without first cancelling your reservation or making alternative arrangements with us. The fee for this varies depending on whether you have prepaid your booking or chosen to pay locally as well as the location and country of rental. Further information can be found in our
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We want to make sure everything is perfect before you set off on your journey. As the driver, you need to be there to receive your hire vehicle when it's delivered. This is so we can securely hand the keys over, check your vehicle together and sign the rental agreement. Remember to have your driving licence handy. If you want us to collect your vehicle after your journey, you don't need to be there providing someone can hand the keys over and help with any issues. Simply contact us at your nearest
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The main driver and any additional drivers must be present at the counter to show their driving licence. Please note that adding another driver will incur a charge; the amount will depend on where you hire your vehicle, but we will tell you what it is there and then. If the additional driver is under 25, the young driver surcharge will also be applied.
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We're open at most airports and large cities on Sundays and Bank Holidays but it's worth checking first.
Find out when your nearest
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You can pay online or at the counter when you collect your vehicle using Visa, MasterCard, American Express and Diners/Discover debit, credit or charge cards.
There are several exceptions: – You can't use a debit card in Iceland and Canada. – We don't accept cards with Solo, JCB or Cirrus logos. – Germany issued Maestro cards are only accepted in Germany. – If you booked online using a PREPAID card, it must be shown at the counter along with another payment card. Two payment cards may be required at the counter for higher-value vehicles if you've booked online or over the phone. This will be highlighted on your booking confirmation.
Remember, the name on the card must match the driving licence of the main driver.
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Vehicles from Denmark can be driven in other countries depending on the make and model of the hire car. Denmark does not allow cars to be driven in Eastern European countries and Great Britain only in the countries mentioned on www.avis.dk. You can simply enter where, when and what date you'd like to pick up and return the vehicle, and you will see the vehicles available for that trip.
If you are looking to travel between various other European countries, please review the location specific terms and conditions for the country from which you are hiring.
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You will be offered alternatives to your allocated car group for no additional cost. You may also be offered a choice of upgrades for additional charges. The additional cost will be clearly shown.
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Visit our
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Collecting your hire vehicle is quick and effortless because we don't want to hold you up on your journey. Remember to bring your driving licence and a credit card in the name of the driver (or two cards where required – for high value vehicles). We will then check your hire car for any existing damage. Once you are satisfied, simply sign the
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Very few insurance policies cover you to drive a hire car. Even if you can provide evidence that it does, unfortunately we won’t be able to reduce the amount you pay. This is because the rental agreement is between you and us, not us and your insurance company. Damage cover is included as standard with your rental. Should you have an accident, you will still need to pay a fixed (excess) fee unless you choose to upgrade your cover. However, you could choose to claim this back through your insurance company. But bear in mind any excess fee you may have with your current insurance policy. Discover more about your protection options.
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At the start of your rental, we will ask your card issuer to hold a sum of money for us. This is a temporary hold against the funds you have available on that card. We do not charge your card and no money is taken from your account. Your card issuer will usually present this authorisation hold as a pending transaction that reduces the money you have available to spend. Further detail of this authorisation hold (also referred to as a pre-authorisation) is set out in the Location Specific Terms and Conditions for the country in which you are renting.
In summary, the authorisation hold will be for the estimated cost of your rental less any amount that you have paid in advance, plus 100$ converted to Danish Krone (for rentals in Denmark). When you complete your rental and return the vehicle, we will charge your card and the authorisation hold will be released by your card issuer. Depending on your card issuer, it can take up to 28 days before this is reflected in your account balance. As the authorisation hold has never been charged, the return of the funds will not be shown on your card statement. In case of any queries about the release of the authorisation hold, please contact your card issuer. Please note that even though the hold is not an actual charge, it will temporarily reduce the available balance on your payment card.
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Unfortunately, we can't fix a quote for you because prices may change over time. The only way to secure the price you see is to
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It depends which hire car you choose. A child seat will take up the space of an adult seat, so allow a seat to safely fit it. If you have a larger family, we recommend hiring a more spacious car.
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Yes, if you are driving abroad and the country requires it. But this alone isn't enough to hire a vehicle. You also need a driving licence from your resident country.
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Yes, but you need to provide another form of identification showing your current address. A recent utility bill or bank statement is perfect.
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A fixed value voucher only covers hire fees up to a certain amount so you’ll need to provide a payment card in the name of the driver and pay for any extra costs not covered by the voucher. A full credit voucher covers the entire hire, however much it costs. You can pick up a fixed value voucher from a travel agent. Please note that full credit vouchers are only available for business rentals through a corporate travel agent.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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You are always welcome to purchase an upgrade when you collect your hire vehicle. If you are linked to a frequent flyer loyalty programme which offers upgrades, we will of course honour this.
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Unfortunately, you can’t. We need to see your driving licence before you get behind the wheel.
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No not by using the app. Depending on the extra, these may need to be collected at the desk to ensure certain devices are correctly allocated to the renter.
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You will have an AWD number if you are a member of Avis Preferred, have a corporate account or are taking advantage of a special offer through one of our partners. You will be asked to prove you’re entitled to that specific discount when you collect your hire vehicle. Simply enter your discount number when you book online, or quote it when you hire your vehicle in person. If you have an Avis account, your code should automatically appear when you book online to save you time. Otherwise, it won’t take long to fill in. Make the most of the discount on your next rental.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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No, not by using the app. The additional driver needs to be verified at the rental desk.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, of course. When you search for your hire vehicle, we'll simply show you the cars available and their respective prices. No strings attached.
Ready? Get a quote.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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The rental agreement will process as normal, so charges will apply to the main account or card, or in some cases the charges are split.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, of course. You can hire a car providing your driving licence allows you to drive a car. Remember to bring your driving licence when you collect your hire vehicle.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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It will depend on how your account is set up with Avis. The Avis app will follow the current rules set up between Avis and your business or company. If you have your own unique personal profile, then the Avis app will work as normal. However, it is not designed for a generic business profile used for multiple drivers.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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If you have a specific vehicle or service request, we may put your booking ‘on request’. For example, you may want to drive a particular Mercedes model. Your booking will be placed ‘on request’ while we see if this can be arranged. We will contact you within three days and try to deliver exactly what you desire. Of course, we won’t take payment until your request is confirmed. If you choose a car from our luxury Prestige range, your booking will automatically be placed ‘on request’ while we confirm your choice.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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RSN is our Roadside Safety Net product. In addition to the standard breakdown assistance included with your rental, our Roadside Assistance Plus (or Premium Roadside Assistance) service covers any non-mechanical issue you may face. This product removes ancillary costs that may be associated with a vehicle breakdown, such as jump starts or towing fees. When selected, RSN will be included on your signed rental agreement at the beginning of your rental. It will be charged at the end of the rental along with any outstanding rental charges.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Windscreen Protection reduces your windscreen excess to zero which means if there's new, non-negligent damage to the windscreen of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges. Unlike our other protection options, you won't be able to choose this ahead of time, so please ask about it at the station when you arrive.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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You may already be covered with your own travel insurance, but if not, Avis Personal Accident Insurance can provide you with additional cover following an accident, including emergency medical care, transportation, lost luggage and cover for unexpected costs. We’ve partnered with our insurance company to offer you and your passengers first-class protection for personal injury and emergency medical support and transport.
At the rental counter, you can add Personal Accident Insurance or Super Personal Accident Insurance.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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At the start of your rental, we will ask your card issuer to hold a sum of money for us. This is a temporary hold against the funds you have available on that card. We do not charge your card and no money is taken from your account. Your card issuer will usually present this authorisation hold as a pending transaction that reduces the money you have available to spend.
For further information about the pre-authorisation and the value of the authorisation hold, please click here.
Please be aware that current local government restrictions may require you to wear a mask when entering our rental locations.
For further information, please refer to the official government communications for the country in which you will collect your rental.
Please click on the Play button to watch our Safety Video. ?
Avis will still track late flights assuming the correct flight details have been added to the reservation.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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You can still select the car you would like on your app.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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If the car is already allocated by the rental desk, then it will be generally held for 2 hours after the rental start time. If no car has been allocated, then the car can be selected via the app at any time.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Once the car and rental is confirmed on the app, the rental will start. If there is a long delay in reaching the location, you can contact the desk to reset the rental start time.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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If a car is already assigned, the rental will start at the time on the rental agreement. If an early pick-up is selected, it will start upon completion of that process.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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It will depend on how your account is set up with Avis. The Avis app will follow the current rules set up between Avis and your business or company. If you have your own unique personal profile, then the Avis app will work as normal. However, it is not designed for a generic business profile used for multiple drivers.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand you might be delayed, especially if you're arriving by air. To keep your journey hassle free, we always work around you where possible. Just remember to tell us your flight number when you book your vehicle so we can be prepared. Regardless of how long your flight is delayed, your hire vehicle will be ready for you. If you're hiring a car from a location other than an airport and are delayed, please call the station. Our telephone number is on your booking confirmation.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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A range of child seats (depending on child age/size requirements) can be viewed and selected during the Self-Serve rental process. However, these should ideally be reserved in advance to ensure availability.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We’re sorry to hear that. Please contact us. We will try our best to help.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Tolls are the responsibility of the driver. In some countries, automatic toll payment devices can be added at the rental station so that you can spend less time paying for tolls and more time on the open road. Call our reservations team for more information about tolls in the country you are hiring in or ask at the counter when collecting your vehicle.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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If you are a member of a loyalty program with one of our partners, in addition to earning rewards through our Avis Preferred loyalty program, you can accumulate miles or Frequent Traveller points when you hire from us.
In order to use your earned points, please visit the website of our partner whose loyalty program you are a member of. You can find more information about our partners here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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In France, with our “Meet & Greet” service, your car will be available at your arrival SNCF train station, even outside of the opening hours of your Avis station.
If the Avis office at the train station is closed when your train arrives, the rental agreement and the keys of your reserved vehicle will be handed to you by an SNCF agent (Offer valid until the closing time of the SNCF station). As part of a partnership with SNCF, we offer this service for free for all reservations made through SNCF channels (oui.sncf or in SNCF stations). If your reservation was made outside an SNCF channel, this exclusive service is offered to you for only € 20.
You can find out more about the SNCF service here.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, our Mobile Wi-Fi offers 1 GB of wireless internet per day for up to 5 laptops, smartphones, tablets or any other Wi-Fi-enabled device. Enjoy the freedom of mobile connectivity in or out of your hire car, without exorbitant roaming or hotel data charges.
If you are travelling for business, you can keep in touch with HQ and your clients.
If you are driving with kids, you can keep them entertained on long journeys.
Yes, you can.
Getting lost can be a frustrating, stressful experience. Avis car rental offers dependable, easy to use Garmin navigation systems with voice prompts, stocked with helpful features like lane guidance, detailed views of tricky junctions and real-time speed camera alerts.
Avis GPS is offered at hundreds of Avis rental stations worldwide and comes in a range of satellite navigation models.
Please note, this product is not available to rent in Belgium, Luxembourg or the Netherlands.
Worldwide prices will vary.
Yes, of course. We understand you want to share the joy with others so we make it easy for you to add another driver. Your additional driver will simply follow the same hire rules as you. The only thing you need to do differently is pay to add them, so they're covered under your hire agreement. Remember, we need to see all driving licences when you collect your hire vehicle. The amount you'll pay will be in your online quote. In some countries, drivers who share a surname don't have to pay more. The amount varies by country and will be clear when you book your hire vehicle online.
Want to add another driver? Find out more.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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To hire a car in Denmark, you need to be at least 19 years of age and have held a driving licence for at least one year. If you or your additional drivers are under the age of 25, you'll need to pay an extra fee (underage surcharge) per day. The amount varies by country and will be quoted when you book your hire vehicle online – but you can expect it to be around 100 DKK per day for each driver.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Yes, we do have vehicles with roof/ski racks available, however unfortunately not all of our vehicles at every location. This service is available at certain rental locations and may depend on the vehicle category selected.
For more information check out our location specific terms and conditions for the rental location you are renting from. Alternatively, please contact the reservation team to speak with one of our agents.
We know that our customers hire vehicles for many different reasons, and have many different refueling needs. For your convenience, we offer 4 different refueling options:
– Bring Back Full If you bring the vehicle back full, or at the same level as the vehicle was picked up at, there won't be any charge. If there happens to be any missing fuel at the start, and it isn't the same as your rental agreement, please let one of our staff know or take a picture if you are in a hurry.
– Fuel Up Front This option allows you to purchase a full tank of fuel at a lower price per litre than our Pay on Return rates. You pay one flat fee for any amount of fuel, so try to return it as close to empty as you can to get the best value. If the vehicle is returned full, we do not charge you for Fuel Up Front.
– EZ Fuel If you drive for 75 miles (120 km) or less you can pre-pay a flat fee and we will take care of refuelling. If you choose to refuel yourself, please keep the receipt and present it when you return the vehicle.
– Pay On Return If you don’t have the time to refuel and haven’t taken Fuel Up Front, we can do it for you. Please keep in mind that this will incur a small fee. Want some more information?
Check out our
We understand you want to find your perfect model in the most efficient way possible. That's why we make it really easy. After selecting the date, time and location, simply click the filter at the top of the page to view specific vehicle types.
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Our website will only permit you to book one hire car at a time. That's not to say you can't reserve more hire cars. Simply make a separate booking. Please remember that if you need more than one car for the same rental period and location, they must be under two different drivers' names. Please remember that all rental requirements must be met for the other drivers as well. If you need assistance making or amending a booking, please contact us.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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If you have already booked your hire vehicle, you will find our contact details in your booking confirmation email. Or simply look up your nearest hire station. If you still have your hire vehicle and would like to change or extend your hire or request anything else, you will find the contact details on the first page of your rental agreement. If you haven't already, try searching in this help center for assistance on the reason you wish to contact the station – if the answer does not completely respond to your queries you will be given an opportunity to contact us using the buttons below the article.
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We go to great lengths to ensure that our vehicles are thoroughly cleaned and maintained after and prior to each rental. If something has not met your expectations, we are happy to replace it with another suitable option, subject to availability. Just let one of our agents know before you leave the station and we will get you on your way as soon as possible.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We provide assistance and support in a wide range of languages and are on hand 24/7 over the phone or on email. We can assist with lost luggage, report the loss or theft of mobile phones and tablets, and can help report all lost or stolen credit, debit and charge cards and advise on the best procedure to follow.
- Passport lost or stolen? Avis will provide the telephone number, address and opening hours of the nearest embassy or consulate as well as offer support on the processes for arranging a replacement passport.
- Travel Partner can help you find addresses or contact details for local restaurants, hotels, hospitals or museums
Travel Partner is available at participating locations across Europe. You can add it to your online reservation when you book your rental – you'll see it when you add Extras to your booking (as long as it is one of our participating locations). You can also add Avis Travel Partner when you call us to make a booking, or in person at a participating rental station.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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If you drive your hire vehicle through Central London between 07:00 and 22:00, any day of the week, you pay a fixed fee each time you pass through a Congestion Charge zone. When you hire a car within the Congestion Charge zone in London, we can pay on your behalf for the first day of your hire. Just let us know when you collect your car and we will add it to your rental agreement. You will need to pay the charge for the other days of your rental so find out where these areas are by viewing the Congestion Charge map. Discover more about the charge and how to pay it.
Want to hire a car in London? Your perfect car is waiting in prime locations across the capital and at London’s major airports. Start your journey.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We design car hire solutions to help every type of business and offer premium car hire deals. We offer solutions for small to medium businesses, corporations, and also offer partnerships with travel management companies.
Whether it's short or long term car hire, we'll only recommend the right services for your business. We have some great packages that may interest you. Or we'll entertain a unique solution, if you prefer.
For additional information, please visit our business rentals page.
Looking for business deals in another country? Check out our other websites for more information.
We understand you’re busy and might not be able to collect your hire vehicle. That’s why we offer a home delivery and collection service.
Sound ideal? Call our reservations team or contact the location you’re hiring your vehicle from.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Whether you're hiring a car or van, you just need a clean driving licence that covers the vehicle you're hiring. Don't worry if you have points on your driving licence. You can still hire a car if you have six or less points. You must have held your driving licence for at least one year. This will be different in other countries so ensure you check the Location Specific Conditions. Please remember to bring your driving licence with you when you collect your vehicle. If you're driving abroad, you and your additional driver might also need to bring your International Driving Permits. But in some countries, such as China, you can only drive if you have a Chinese driving licence.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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Recent government measures may have led us to alter the operating hours of some of our rental locations. These changes are reflected in our booking channels.
Our customer care team is operational between 08.30 – 16.00 Monday to Friday
Our reservation's team is available between 08.00 – 18.00 Monday to Friday
Yes. You can pay using Visa and MasterCard debit cards. There are a few exceptions: One credit card and one debit card may be required at the counter for higher-value vehicles. The Maestro card is only accepted in Germany. PREPAID cards are accepted online however they are not accepted at the counter which means a non-PREPAID card must be shown at the rental station (together with the PREPAID card). A PREPAID card can be used to pay for the rental at the end of the vehicle hire. Please refer to our location specific terms and conditions for additional information on payment options. Remember, the name on the card must match the driving licence of the main driver. Someone else can't pay on your behalf. And don't forget to bring your payment card when you collect your rental.
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We want you to enjoy every mile of your journey so we always try to be as flexible as we can. That's why you can book a one-way trip for national, inter-regional and cross-continental trips.
We recommend returning your car to the same pick-up location because dropping it somewhere else will cost more. Don't worry. Any extra cost will be included in your booking fee, so you know upfront, however, any changes to your original booking could result in additional costs.
Please be sure to check out the location specific terms and conditions for your hire location country to know if you are able to travel with the vehicle in specific countries.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We do have many flexible solutions for delivery and vehicle collection, however due to Covid-19 they might be limited. We have many conveniently located rental facilities for you to choose from and offer a fast, seamless pick-up process to get you on your way.
Find out more here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We understand you might need your hire car for longer, we offer up to 90 day rentals. Book on our website, or check out Avis Minilease long term rentals here. Please contact us if you would like assistance making or amending your booking.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We make booking a seamless process from start to finish. Book online in 4 easy steps with the Avis Price Promise:
If you wish to set up a business account, or a business rental, please click here for more information.
Please ensure you understand all of the rental requirements prior to making your booking to ensure that everything goes as smooth as possible.
If you are a Preferred member, please make sure you log in before making your booking using the "Avis Preferred" tab at the top of our website.
Need some further assistance making a booking? Click here for a step-by-step guide to make a booking, or use the icon below to speak with one of our live agents during office hours.
TP is our Theft Protection package. This product reduces your excess which means if your rental vehicle is stolen, you will pay a significantly reduced cost, if any cost at all. Check the excess amount indicated on your rental agreement to learn the maximum amount the driver would be liable for in the event that the vehicle is stolen. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
CDW is our Collision Damage Waiver. This product reduces your excess which means if there's new, non-negligent damage to the outer body of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges.
Discover even more about your protection options on our website.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Driving abroad is easy because you can use your original driving licence in most of Europe, South Africa, the USA and Canada. If your driving licence isn't in Roman characters (for example, Japanese), or you're hiring in Australia, you will also need an International Driving Permit.
Planning a trip? Start your journey.
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We understand plans can change or you might change your mind. Whether you want to upgrade your vehicle or add extra comforts, it’s effortless updating your booking.
Simply go manage your booking, contact us, or use our app. You won’t be charged for any updates, but, if you upgrade with higher value services you will pay the difference. We will inform you of any change in the price before making the change. If you downgrade, we unfortunately can’t repay the difference so please choose carefully. The difference can however be used at the counter to reduce costs of additional services and products.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
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We're always looking at ways to offer you premium car hire at the best value. That's why you may receive car hire discounts if you have a Frequent Traveller or Air Miles card, to make your journey even more of a pleasure. Discover our latest offers.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We make the booking process as seamless as possible for you. You can create a booking using our app, or via our website, following the simple steps.
On the home page of our website you will see the first booking step. Simply enter where, when and what date you’d like to pick up and return the vehicle.
Next, you choose your vehicle category. The base price will appear to give you an idea of what you can expect to pay for your rental. This price does not include any of our additional products or services.
The third step is to choose your coverage package.
The last step is to choose any additional extras you would like.
Once you’ve completed these steps, confirm your booking details and enter in your information. You can also sign up with Avis Preferred at this step of the booking process.
Then all you need to – if you’ve opted to prepay and enjoy the discounted rate:
Or if you’ve opted to pay once your rental has finished:
When you arrive at Heathrow Airport (excluding Terminal 5) and you have collected your luggage from the luggage reclaim we would ask that you call ahead for a shuttle bus and it will depart from our office to collect you from the terminal you arrived at and take you to our Avis Budget office at the airport. It can take approximately 10 to 15 minutes for the shuttle bus to reach the terminal you arrived at, dependent upon road traffic, hence the request to call in advance due to the current situation and environment. Our buses do run on a schedule to each terminal 7 days a week between the times of 5:30am to 11:30pm daily, but by calling ahead we will be aware of your arrival. The number to call is 0208 754 7150.
We offer a range of products and services to enhance your journey. If you're booking online you can reserve extras including child seats, Mobile Wi-Fi, GPS, luggage racks and snow chains for most European journeys. Some extras can only be paid for over the counter. Don't worry if you book online they will still be reserved for you. Just pay for them when you collect your vehicle. In certain countries such as the US, you can only reserve extras over the counter. Remember to plan ahead. Depending where you hire, we'll need 72 hours' notice if you book online. If it's less than 72 hours before your journey, please contact us at the location.
Please find below a list of the services you can choose from.
Want to add extras? Discover more about our Extras for your journey or contact us.
If you have already rented and have additional questions regarding a product or how your invoice was calculated, you can find more information here.
We offer a wide variety of coverage options to ensure complete peace of mind when you are renting with us.
Click through each product to learn more.
- Super Collision Damage Waiver (SCDW)
- Personal Accident Insurance (PAI)
- Windscreen Cover
- Roadside Assistance Plus
- Super Theft Protection
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
For all of the below, international rates may vary.
Reservations – Open Monday to Friday, 0800 – 1700 (UK Time)
To make, amend or cancel a booking:
Reservation Avis Preferred customers – Open 0800 – 1700, Monday to Friday (UK Time)
To make, amend or cancel a booking:
Avis Preferred members only:
avispreferred-reservations@avis.co.uk
Customer Services – Open 0800 – 1600, Monday to Friday
For after-rental care:
Phone: +44 114 392 1230
Email: uk.aviscustomercare@abg.com
Avis Preferred Updates
If you would like to update your Avis Preferred profile, please email:
database.northern@bsc.avis-europe.com
Breakdown Assistance – Lines open 24/7
Avis Flex (long-term rentals) – Open 0800 – 1700, Monday to Friday (UK Time)
Avis Prestige – hires within the UK only
Request rental invoice
Retrieve a copy of your rental invoice online.
Careers
Consumer press enquiries
avispressoffice@clarioncomms.co.uk
Contact us by post
Avis Budget House
Park Road, Bracknell
Berkshire, RG12 2EW
England, UK
Dispute resolution
We are a member of the British Vehicle Rental & Leasing Association (BVRLA). If you make a complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. These organisations independently review disputes with no additional cost to you.
The below numbers are free from a UK BT landline; calls from mobiles will be charged at your network's chosen rate.
Reservations – Open Monday to Friday, 0800 – 1700
To make, amend or cancel a booking:
Reservation Avis Preferred customers – Open 0800 – 1700, Monday to Friday
To make, amend or cancel a booking:
Avis Preferred members only:
avispreferred-reservations@avis.co.uk
Customer Services – Open 0800 – 1600, Monday to Friday
For after-rental care:
Phone: 0808 284 6666
Email: uk.aviscustomercare@abg.com
Avis Preferred Updates
If you would like to update your Avis Preferred profile, please email:
database.northern@bsc.avis-europe.com
Breakdown Assistance – Lines open 24/7
Avis Flex (long-term rentals) – Open 0800 – 1700, Monday to Friday
0808 284 0082 (Personal)
0800 021 1875 (Business)
Avis Prestige – hires within the UK only
Personal Accident Insurance (PAI) Claims – Open 0915 – 1700, Monday to Friday
Request rental invoice
Retrieve a copy of your rental invoice online.
Careers
Look for current vacancies, or sign up for alerts via our careers site Join our team | Avis Budget Group
If you have any recruitment questions or issues with our careers site please contact talentacquisitionteam@abg.com
Data protection / Information enquiries direct from law enforcement
Contact us by post
Avis Budget House
Park Road, Bracknell
Berkshire, RG12 2EW
England, UK
Dispute resolution
We are a member of the British Vehicle Rental & Leasing Association (BVRLA). If you make a complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. These organisations independently review disputes with no additional cost to you.
RSN is our Roadside Safety Net product. In addition to the standard breakdown assistance included with your rental, our Roadside Assistance Plus (or Premium Roadside Assistance) service covers any non-mechanical issue you may face. This product removes ancillary costs that may be associated with a vehicle breakdown, such as jump starts or towing fees. When selected, RSN will be included on your signed rental agreement at the beginning of your rental. It will be charged at the end of the rental along with any outstanding rental charges.
Looking for a completely worry-free rental experience at a discounted price? Check out Avis Inclusive; RSN is now included in this package for free.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You may already be covered with your own travel insurance, but if not, Avis Personal Accident Insurance can provide you with additional cover following an accident, including emergency medical care, transportation, lost luggage and cover for unexpected costs. We’ve partnered with AIG to offer you and your passengers first-class protection for personal injury and emergency medical support and transport.
At the rental counter, you can add Personal Accident Insurance or Super Personal Accident Insurance.
Looking for a completely worry-free rental experience at a discounted price? Check out Avis Inclusive.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Looking for a completely worry-free rental experience? Learn more with this short video. With Avis Inclusive:
Remove the fear of unexpected charges and uncertainty. Avis Inclusive means you no longer need to worry about the fear of unexpected charges should any mishaps happen. And with zero excess cover and premium roadside assistance included as standard, if you lose the keys, get a flat battery, find a chip in the windscreen, or the car is stolen you are covered.
Clear, transparent prices. Be confident that there will be nothing else to pay, right from the start with one upfront, discounted cost at the point of booking.
No stressful, long-winded conversations about liability. We know conversations about cover and liability are not fun and we don’t like having them either. With Avis Inclusive those conversations aren’t needed as we’re both covered, so can get you on the road quicker.
Avis Inclusive makes car rental simple and stress free. Ready to get started? Or click here for more information.
Interested in learning more about our individual coverage options? Find out more.
