Published
Reservations
To make, amend or cancel a booking: 33 28 63 01
Budget Customer Service
Customer support handles questions for completed leases. If you have other questions, please contact the station you intend to rent a car from.
Contact form
You can send a quick question to our customer service via a secure form
Inquiries during the rental period must be directed to the rental station from which you picked up your vehicle.
Request rental invoice
Retrieve a copy of your rental invoice online.
Careers
https://www.avisbudgetgroup.jobs/
Contact us by post
Budget Car Rental
Roskildevej 14
2620 Albertslund
Dispute resolution
We are a member of the ECRCS. If you make a complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. These organisations independently review disputes with no additional cost to you. The conciliation service can only help with disputes involving a ‘cross-border’ rental transaction occurring within the European Union or UK – you must be a resident of the EU or UK and the rental must have taken place in a different EU country.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €300** (or the equivalence in the local currency) MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €300 by the amount we charge you for the “Fuel Up Front” product
The €300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €300** (or the equivalence in the local currency) MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €300 by the amount we charge you for the “Fuel Up Front” product
The €300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €300** (or the equivalence in the local currency) MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €300 by the amount we charge you for the “Fuel Up Front” product
The €300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
If the country you are planning to visit is not in the table please visit our Location Specific Terms and Conditions for your country of rental. The applicable information is generally listed under the "ID Requirements" or "payment options" sections.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + £300** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the £300 by the amount we charge you for the “Fuel Up Front” product
The £300 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
The vehicle rental price* + €200** MINUS any sum you have already paid when making a “Pay Now” booking.
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the €200 by the amount we charge you for the “Fuel Up Front” product
The €200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
i. costs to refuel the vehicle (where relevant);
ii. additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location];
iii. any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or
iv. costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
We consider your rental a long-term hire if the rental period is at least 28 days.
In case you would like to extend further, we need to open a new rental period with a new rental agreement number.
Our Rental Operations Team will contact you via SMS before the original check in date to ask how long you wish to extend the rental. In the SMS you can find a secure website link where you can add the return date and the current total mileage reading of the hire car in order to extend the rental. (If you already have a new reservation number for the next period, you can add this information as well on the site).
Our Team will process the extension as soon as possible, however for technical reasons, only after the due date of the rental.
In case you would like to discuss your rental extension, you can send us an email or call us during working hours (Monday-Friday 9 AM – 4 PM, CET time +01:00), please make sure including your rental agreement number or the plate number of the car in your email or have this data available before the call.
|
Rental Country |
Email address |
Phone number |
|
France |
||
|
Germany |
||
|
Italy |
||
|
Portugal |
||
|
Spain |
||
|
UK |
In case the rental country does not appear in the list above, please contact the rental location.
Our service teams are happy to help you in any way that we can. If you have a specific question, first try using the search bar for an answer. If the article you find does not fully answer your question, or you would like further assistance, you will be provided with an opportunity to contact us through e-mail or telephone with the correct department based on the question you are asking by using the icons at the bottom of the article during office hours.
If you have questions about your reservation or would like to make, amend or cancel a reservation, you may do so on our website, or via phone to our Reservations team using the icons below.
If you are currently on rental and need immediate roadside assistance, please refer to the contact numbers located on your rental documentation.
If you are unable to find an answer to your question, and would like to speak with one of our dedicated departments, please click here.
With QuickPass, you can share with us many of the details we need for your rental at a time that suits you. That way we can start preparing your rental agreement before you arrive for collection.
You can register for QuickPass from the moment you’ve booked your car. You just need your driving licence and a payment card to hand.
If you don’t have that info, you can register for QuickPass right up until you pick up your rental vehicle.
After booking:
- Click the 'register for QuickPass' link on the confirmation page, or use the link in the confirmation email;
- Provide your driving licence and payment details;
- Tailor your rental with any extras you require.
Don’t worry, we’ll send you a few reminders by email should you forget.
And that's it, you've registered your QuickPass.
You only need Continental Cover if you travel from the UK. If you wish to drive abroad from your original rental location, it is a good idea to check the
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Should you need to cancel a prepaid booking that was made directly with us, we are waiving cancellation fees as long as the booking is cancelled up to 48 hours prior to the day your rental begins. If you cancel your reservation through our website, at any point prior to the day of rental itself, your refund will be processed in full immediately and should reach your account within 10 days. To amend or cancel an existing booking, you can manage your booking here
Please note that should you cancel less than 48 hours before your rental is due to begin, you will receive a full refund minus the lower of i) 2 days of your booking or ii) a fixed fee depending on the country you booked in (DKK 485, NOK 645, SEK 693, £ 60, € 65, CHF 76). If you do not cancel and fail to show up, no refund will be provided and a fee may apply.
For "pay on collection" or "pay later" bookings, there will be no cancellation fees up until the time the rental is due to begin.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You'll always get our best prices when booking direct on our website. If you find an equivalent Avis car or van cheaper on a price comparison site or broker site we will refund the difference. For all of the applicable conditions of this offer and additional information such as how to make a claim, please visit our dedicated Price Promise page.
There are lots of other reasons why you will save time and money by booking on this site. Especially if you're a member of our loyalty programme, Avis Preferred.
The value of the pre-authorisation hold varies depending on the rental country, the rental location and the rental conditions.
To find out more about the amount and the possible exceptions or conditions of your pre-authorisation hold, please select your rental country from the below table:
| France | Germany | Italy | Spain |
| UK | Norway | Sweden | Portugal |
| Belgium | Denmark | Luxembourg | Switzerland |
| Austria | Poland | Czech Rep. | Others |
If you have already rented and have additional questions regarding the pre-authorisation or its release, you can find more information here.
If the country you are planning to visit is not in the table please visit our Location Specific Terms and Conditions for your country of rental. The applicable information is generally listed under the "ID Requirements" or "payment options" sections.
You don't need to worry about paying for the Dartford Crossing as most of our vehicles from nearby locations are pre-registered with the Dartford Authority. This means that you don't need to do anything extra, we will take payment for the crossings from the payment card used on the rental.
Unfortunately, you would not be able to collect your vehicle if our office is closed. However, if your flight number is present in your booking, we'll be aware of any delay to your flight and will endeavour to keep the vehicle for you. It's imperative you provide your flight number when you book, otherwise we have no way of knowing if your flight is delayed.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Pets are allowed in our vehicles with prior agreement from the store you intend to hire from. However, if a vehicle is returned with a messy interior beyond normal levels of wear and tear, it will need valeting so a cleaning charge will be added. This charge varies by location. Your hire station will give you the exact figure or call our reservations team for more information.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You can retrieve your latest invoice online using your booking reference number, rental agreement number or Avis Preferred Customer Number. Retrieve your invoice online. If you already tried to retrieve your invoice online but aren’t having much luck, your invoice may not yet be available. Call our customer services team for help. Otherwise, email us<customer.service@avis.co.uk> for a copy of your rental agreement. Once retrieved, if you need any further explanation of any of the charges on your invoice, our Avis invoice explainer breaks down what the charges on your invoice all refer to. </customer.service@avis.co.uk>
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We are closely monitoring the information shared by the World Health Organization concerning advice on how to help reduce the spread of COVID-19. To help protect our staff and customers, we are encouraging regular hand washing, and the use of hand sanitizer, whenever is possible. We've also enhanced the already robust cleaning techniques of our vehicles after each rental. In particular, we are paying special attention to the places people touch such as steering wheels, door handles and other hard surfaces. We advise all our customers to keep updated on the latest developments from the World Health Organisation.
Please click on the Play button to watch our Safety Video. ?
If you cannot find your rental car, which can happen especially at major train stations and airports, please ask for assistance from our rental agency staff. You can reach them personally at the counter on site or by phone using the number provided on your rental agreement.
Reservations
To make, amend or cancel a booking:
+45 33 26 80 80 press 1
Reservation Avis Preferred customers
To make, amend or cancel a booking:
Avis Customer Service
Customer support handles questions for completed leases. If you have other questions, please contact the station you intend to rent a car from.
Contact form: Send customer service email here
You can send a quick question to our sales or customer service via a secure form.
+45 33 26 80 80 press 2 for customer support after the rental
Inquiries during the rental period must be directed to the rental station from which you picked up your vehicle.
Breakdown Assistance – Lines open 24/7
Book Minilease (long-term rentals)
Book Van
Request rental invoice
Retrieve a copy of your rental invoice online.
Careers
https://www.avisbudgetgroup.jobs/
Contact us by post
Avis Biludlejning
Avis Budget Denmark A/S
Roskildevej 14
2620 Albertslund
Dispute resolution
We are a member of the ECRCS. If you make a complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. These organisations independently review disputes with no additional cost to you. The conciliation service can only help with disputes involving a ‘cross-border’ rental transaction occurring within the European Union or UK – you must be a resident of the EU or UK and the rental must have taken place in a different EU country.
If you have already made a booking, but it is impacted by a quarantine measure or other travel restrictions due to the Coronavirus, this booking can be modified or cancelled as outlined below:
Should you need to cancel a prepaid booking that was made directly with us, we are waiving cancellation fees as long as the booking is cancelled up to 48 hours prior to the day your rental begins. If you cancel your reservation through our website, at any point prior to the day of rental itself, your refund will be processed in full immediately and should reach your account within 10 days. To amend or cancel an existing booking, you can manage your booking here.
Please note that should you cancel within 48 hours or on the day the rental is due to begin, you will receive a full refund minus the lower of i) 2 days of your booking or ii) a fixed fee depending on the country you booked in (DKK 485, NOK 645, SEK 693, £ 60, € 65, CHF 76). If you do not cancel and fail to show up, no refund will be provided and a fee may apply.
For “pay on collection” or “pay later” bookings, there will be no cancellation fees up until the time the rental is due to begin.
For our up-to-date Coronavirus information and advice, please check here.
Yes, if you have Personal Accident Insurance. It also covers you and your passengers if you’re injured in an accident, plus any damage to your personal belongings. Personal Accident Insurance isn’t automatically included with your rental, but you can purchase it over the counter when you collect your hire vehicle. The cost varies depending where you hire your vehicle. Before you take out Personal Accident Insurance, it’s worth also finding out whether your existing travel insurance already covers you.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
To hire a car in Denmark, you need to be at least 19 years of age at the moment of collecting the vehicle and have held a driving licence for at least one year. A higher minimum age limit may apply to certain vehicles.
If you or your additional drivers are under the age of 25, you'll need to pay an extra fee per day. The amount depends on where you hire a car, because the law and insurance terms vary between countries, but you can expect it to be around 100 DKK per day per driver. If the location charges a premium fee, it could cost more. The minimum age you can hire a car also varies from country to country. Under the age of 25, you can hire cars from Group A, Group B, Group C, Group E, and Group I for example. Check out our fleet to find further information about specific categories.
There is currently no age maximum, so long as you have had a full, valid, licence for at least 1 year. Check the location specific terms and conditions for the country you are renting for more information on age requirements.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Your invoice is calculated based on the items presented on your rental agreement at the beginning of your hire. An estimated amount is presented to you for your acceptance, so please carefully review this document prior to leaving the station with your vehicle.
Your invoice will also contain any applicable additional charges such as refuelling, damage repair costs, or additional days' fees.
If you have any additional questions, or something just doesn't add up, please use the below contact buttons to speak with a member of our customer service department.
The condition report in the app should show all damage. If you see any additional damage, this should be reported to a member of staff. There will soon be additional functionality available in the app where you will be able to record any discrepancies. If in doubt, contact a member of the rental location team.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
If you have not moved the car you can go back into the app and change your choice of car.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
The rental location will have allocated a car (as per normal Avis Preferred procedures). You will need to make the security gate agent or rental desk staff (if collecting keys) aware of the change.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
When you book your hire car online, you'll receive an email confirmation explaining where to return it. You don't need to provide any paperwork when you bring it back, but your rental agreement is useful as it shows any damage that already existed. We will check the vehicle to make sure we are both satisfied. In a hurry? To save time, we offer a
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Don’t worry. Call the 24 hour Freephone emergency breakdown helpline provided on your rental agreement and we will come to help. No matter when or where, we will be there. Please note that breakdown assistance will not cover every situation. For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade to full roadside support. Find out more.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
On the Avis app. Some locations will provide paperwork with keys or in the car (depending on some local processes and location layout/security).
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes, you can make reservations, modifications and Self-Serve on a good mobile data connection.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
When you book your hire car online, you'll receive an email confirmation explaining where to return it. You don't need to provide any paperwork when you bring it back, but your rental agreement is useful as it shows any damage that already existed. We will check the vehicle to make sure we are both satisfied. In a hurry? To save time, we offer a
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We always check our hire vehicles thoroughly but in case you find damage that is not marked on your rental agreement, please let a member of staff know or call us as soon as possible after collecting it so that we can amend your paperwork accordingly. Our number can be found on the front of your rental agreement.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We always aim to provide quality vehicles in premium condition. On the rare occasion you are unsatisfied with the condition of your vehicle, we are happy to help and will of course change it if necessary subject to vehicle availability. If you collected it, simply return to the hire station. Or if your hire vehicle was delivered, please call the number on the front of your rental agreement. If you feel that your vehicle is not safe to drive, please call the roadside assistance number printed on your contract.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You want to return your hire vehicle with minimal fuss. We understand. That's why when you collect your hire vehicle, we can tell you where the nearest fuel station is. Rather not worry about returning with a full tank? Pay for a tank of fuel upfront and you will save time and money because we always aim to offer a discounted rate. Find out more about your
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We always aim to provide the perfect model for your journey. If you are not satisfied with your choice, you can change it during your journey. Simply visit the nearest hire station and we may exchange it, depending on the availability of other vehicles. If your hire car has a fault, we will of course make it our priority to provide another vehicle. What do you desire? Discover our vehicles.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes! Simply go to your nearest hire station with the additional driver(s). Every driver must be present and your additional driver(s) will need to show their driver’s licence. Adding another driver will incur a charge; the amount will depend on where you hire your vehicle, but we will tell you what it is there and then.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Return the car to the normal drop-off point (these vary by location). Receipts can be obtained or reviewed in the app afterwards.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Check any rental documents already in the car and make the rental staff aware of any additional damage. There will soon be a damage section on the app where the customer can review all damages and note any discrepancies in the app. If in doubt, contact a member of the rental location team.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand this is a common concern. When you collect your hire car, we will check it and mark any existing damage on your
If a damage has occurred to the rental car while you have had it, you must fill in the damage report on this page.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
In the rare event that a service light comes on during your rental, please contact our roadside assistance at the number listed on your rental agreement
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Interested in joining our international team? Visit our careers page for more information and to check out the available positions in a desired business area or location.
Yes, if the vehicle has been involved in an accident or has sustained damage you must report the accident to the police immediately and to us within 48 hours, even if no third party was involved.
Unfortunately no, the name on the rental agreement, the "named" or "main" driver, must remain as it has been reserved. Should the main driver be unable to drive the vehicle or pick up the reservation, the rental must be cancelled and re-booked under the new designated name at current pay at location rates. Please note that for any cancelled reservations there may be cancellation fees as set out in our booking terms and conditions.
If the rental has already begun, you may wish to add an additional driver so that another individual can drive the vehicle, however the named driver cannot be changed.
If you cannot find your rental car keys, please first call our agents at the rental agency (listed on your rental documentation) and report the lost keys. Usually, we have a spare key for vehicles in a central storage location, which is then ordered for you by the agency.
Additionally, there may also be times when we need to have the rental car towed by a breakdown service if the keys cannot be secured otherwise.
You will be responsible for any loss or damage to the rental car keys. The amount of these costs depends on the country of rental. Costs resulting from loss of keys, such as towing service and replacement of the keys, must be paid by the customer.
Smoking is strictly prohibited inside all of our vehicles. If we believe that someone has smoked inside the car during the rental period, an additional charge will be applied to cover our added specialist cleaning costs.
If, on the other hand, at the beginning of your rental you notice a cigarette smell, please let the station know and we will provide you with a new vehicle.
Yes, absolutely. We provide all sizes of cars and vans for all of your rental needs. For more information, please visit our site here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Our Terms and Conditions are available for your review here. Our Terms and Conditions vary depending on the rental location and type of terms selected. Please the rental country where you will be collecting your vehicle so that we can provide the applicable documents. These documents can be accessed in eight different languages.
The Congestion Charge zone covers Central London. It spans Hyde Park in the west to Vauxhall in the south, Tower Hill in the east and Regent's Park in the north. You can find out exactly the areas it covers by viewing the
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We offer many cars in different styles and sizes, so you can hire the perfect model for your journey. These cars belong to various groups, such as Group A or Group J.
Ordering cars into groups helps us provide a premium service, because there is never any confusion over the car you are hiring and whether you're eligible to drive it. Sometimes you're only eligible to hire cars from certain groups, based on your age or driving licence. The car groups also help you understand useful information, such as the amount you pay (the excess) if you're involved in an accident, which can vary from group to group.
Discover our full range of hire
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You may select your vehicle up to 2 hours prior to the start of your rental. However, you must be close to the rental location to access the vehicle selection.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We offer a range of cars across each car group but we can’t guarantee the make, model or colour. ‘Or similar’ simply confirms that we will provide the car shown as example or a car of similar characteristics. With Avis you can be sure we only work with the best car manufacturers and ensure our vehicles are in great condition, so you will always have the best ride whether you’re driving a Mercedes, a Volkswagen or another car brand.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand you may need to return your hire vehicle when we're not here, especially if you're flying from an airport during the night. That's why at many locations you can return your hire vehicle when it suits you. Just leave your keys in our secure drop box. Please remember you are responsible for the condition of your hire vehicle until we check it. When you collect your hire vehicle, we'll let you know where to park it on your return. Find out whether 24 hour drop off service is available at your
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Avis Fast Track is a new service we offer to customers who book directly with us at some of our busiest stations. Our Fast Track service is designed to get you to your vehicle faster by offering a dedicated counter in the rental station. We offer a
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
All photos show the correct make and model although the vehicle will be shown in white.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
After the booking process is complete, we usually confirm your reservation right away by email. If you receive the confirmation e-mail simply take it with you in digital or printed form when you go and collect your hire vehicle. We try our hardest to make sure you have exactly what you want as soon as possible before you start your journey.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We offer theft protection with all our hire vehicles to assist in the event of all or part of your hire vehicle being stolen. The amount you pay depends on the vehicle you hire and where you hire it from. We offer a number of coverage packages
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
While we try to provide our service to everyone who books a vehicle, there may be circumstances where we cannot give you a vehicle. Some of these scenarios are below:
- If you did not satisfy the driving licence requirements: A valid driving licence must be provided. An international driving licence or an official English translation, by notary, of the driving licence must be provided if the driving licence was issued in a non-roman alphabet. Additionally, the driver must have held the licence for a minimum of one year, evidence is required to be provided to confirm this minimum duration. Please note that these minimum requirements could be longer for some of our special vehicles, such as our Prestige vehicles.
- If you did not satisfy the identification/security check: you must provide the following documents: The payment card used to make the reservation (plus an additional card is required for certain vehicles), a photographic ID issued within the last 10 years, passports, photographic driving licences, national identity cards and government issued certificates are accepted, proof of address, a recent utility bill or bank statement (driving licences are not accepted as proof of address).
- If you did not pass the DVLA's licence sharing check (UK)
- If you had Insufficient funds for the pre-authorisation transaction to be processed
- If you were not within the required age range for the vehicle type
- If you have any unspent driving convictions
- If you did not show up at the rental location to collect the vehicle per your reservation details
- If you refuse to take the vehicle provided and would not accept a replacement vehicle.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Unfortunately we can't guarantee the colour, model or make of your hire car.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
In some countries your mileage will be capped. This will be shown in the third step (Prices and Extras) of your booking journey and on your rental agreement. If you have chosen a car from our range of
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes, you can make a booking for someone else providing you have access to their credit card. The name on the card must match the driving licence of the main driver who must bring this card when they collect the rental.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
It's easy to use a money off or upgrade voucher on your next rental. Simply present the voucher at collection of your next hire car and we'll take care of the rest. Vouchers are valid at all participating rental locations worldwide (listed on the voucher) for a period of 12 months from the date of issue and are pursuant to the terms listed on the vouchers themselves. If you are using a free upgrade coupon, please note than an advance reservation with an upgrade request is required. If you have any questions or need help having the vouchers applied, please give our reservations team a call
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
An ACTO (Avis Company Travel Order) is a special voucher businesses give to staff so they can hire a vehicle with us. Simply show your ACTO, driving licence and company ID when you collect your hire vehicle and we’ll invoice your company directly. These vouchers can’t be used for online bookings.
If you would like to use these vouchers at work, simply set up an Avis corporate account.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You can either pay for your vehicle when you book online, or when you collect your hire vehicle. If you choose to pay when you book online, we’ll dip/swipe your card to gain authorisation. If you choose to pay at the station, we’ll dip/swipe your card to gain authorisation for the estimated full hire cost (including extras) but won’t take payment until you return your vehicle. There are some useful extras such as
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We offer you a couple of ways to pay to make it easy. You can pay online now or later when you collect your vehicle. The choice is yours. If you choose to pay online now, you’ll pay the cost of your booking up front with a discounted price. Some extras can only be paid for at the counter. We’ll let you know which ones when you book; they will still be reserved for you. When you collect your vehicle, you’ll need to present the card used for your online payment, we’ll dip/swipe your card to gain authorisation but won’t take any payment until you return your vehicle. If you’d rather not pay online now, you can pay at the hire station. When you collect your vehicle, we’ll dip/swipe your card to gain authorisation for the full hire cost (including extras) but won’t take payment until you return your vehicle. Paying now will cost you less than paying later.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
If you have prepaid for your voucher directly with Avis, it's not a problem. You can still collect your hire car. Just be sure to bring all of the other required identification and documentation, including the credit card used to make your booking.
If it is a voucher from a travel agent or third party agency however, we need to see the voucher before you can drive your hire car away.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You can redeem your coupon in person at your
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Already planned a trip? Check your booking.
Unfortunately we no longer accept cash on collection.
Remember to bring your credit card when you pick up your hire vehicle. This must be in the same name as the main driver, and the same card used to create your booking.
In Denmark, by Danish law it is possible to pay cash at the end of the rental in Danish kroner.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Of course, you can take your hire car to a festival. However, as you are responsible for the vehicle during the rental period you will be liable if, for example, the car gets stuck in a field. You would need to arrange and pay for towing to get back on the road. Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand it can be frustrating when you're surprised with extra costs. That's why we always try to be upfront about what you pay. Your booking typically includes the basic Collision Damage Waiver (vehicle damage cover), basic vehicle theft cover, tax, location charges and, depending on the location car and rate, unlimited mileage. But unless you let us know, it does not include young driver charges, additional driver charges, fuel, upgraded cover, or optional extras such as additional equipment or out-of-hours services. Please bear in mind your booking fee will never include any parking or traffic violations. If you are unsure what your booking includes, please refer to your booking confirmation.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Usually you choose a car group, not a specific make or model. We'll show you an example from that group to give you a clear idea of the type of vehicle you will get.
However, if you hire one of our Prestige or Select Series Vehicles available in the United Kingdom, Italy, Germany, France and Switzerland you can choose the exact make and model (not colour)
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand plans sometimes change and you might need to update your booking. Do bear in mind that the following information applies to all types of bookings we offer. If you extend your booking or update it with higher value services or a superior car group, you will need to pay the extra cost. If you downgrade your booking, we unfortunately can't refund the difference so please choose carefully. You can, however, use the difference against additional products or services at the counter.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We envisage each piece of luggage to have dimensions of approximately 90 x 75 x 43cm or 35.5 x 29.5 x 16ins.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes. Our standard hire
Already planned a trip? Check your booking.
We offer van hire in selected stations in a number of countries. To find out if you can hire a van for your journey, simply tell us where and your options will appear when you
We do not allow our vans to leave the country, these rentals are for use within the country only. Please also note that one-way rentals are not available to book online and must be agreed in advance.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You are prohibited from hiring a car if you have any unspent driving convictions for the following infractions:
- Careless, reckless or dangerous driving
- Driving or attempting to drive whilst under the influence of drink or drugs
- Using a vehicle uninsured against third party risks
- Theft or unauthorised taking of a vehicle
- Been disqualified (or anything similar) in the last 10 years
- If you have 2 or more unspent convictions for offences not listed above, your rental will be refused
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You can pay using Visa, MasterCard, American Express and Diners Club/Discover credit and charge cards. One credit card and one debit card may be required at the counter for higher-value vehicles. Remember, the name on the card must match the driving licence of the main driver. And don't forget to bring your credit/charge card when you collect your rental.
Need more advice? Call our
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Main page: www.avis.dk/
manage booking: secure.avis.dk/dit-avis/manage-booking
Terms and Conditions: www.avis.dk/TermsAndCondition
Preferred: https://www.avis.dk/dit-avis/avis-preferred
www.avispreferred.eu
Offers: https://www.avis.dk/biludlejningstilbud
Contact form: www.avis.dk/kontakt/kontaktformular
Invoice copy: secure.avis.dk/dit-avis/manage-booking/fakturakopi
Careers: www.avisbudgetgroup.jobs/
ECRCS: www.ecrcs.com/
stations https://www.avis.dk/avis-produkter/biludlejningskontorer
Price promise https://www.avis.dk/reserv%C3%A9r-direkte-prisl%C3%B8fte
Insurances https://www.avis.dk/avis-produkter/biludlejningsservicer/ekstra-daekning
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We offer you a couple of ways to pay to make it easy. You can pay online now or pay on collection and we'll charge you at the end of the hire. The choice is yours.
We accept Visa, MasterCard, American Express and Diners/Discover debit, credit or charge cards. There are a few exceptions: One credit card and one debit card may be required at the counter for higher-value vehicles. You can't use a debit card in Iceland and Canada. We don't accept cards with Solo, JCB or Cirrus logos – even if they carry the Visa or MasterCard logo. Germany issued Maestro cards are only accepted in Germany. If you booked online using a PREPAID card, it must be shown at the counter along with another payment card. Two payment cards may be required at the counter for higher-value vehicles; if you've booked online, or over the phone, this will be highlighted on your booking confirmation.
Remember, the name on the card must match the driving licence of the main driver and must contain both the first and last names to complete the check-out process. When you signed up for
You can pay online or at the counter when you collect your vehicle using Visa, MasterCard, American Express and Diners/Discover debit, credit or charge cards.
There are several exceptions: – You can't use a debit card in Iceland and Canada. – We don't accept cards with Solo, JCB or Cirrus logos. – Germany issued Maestro cards are only accepted in Germany. – If you booked online using a PREPAID card, it must be shown at the counter along with another payment card. Two payment cards may be required at the counter for higher-value vehicles if you've booked online or over the phone. This will be highlighted on your booking confirmation.
Remember, the name on the card must match the driving licence of the main driver.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Vehicles from Denmark can be driven in other countries depending on the make and model of the hire car. Denmark does not allow cars to be driven in Eastern European countries and Great Britain only in the countries mentioned on www.avis.dk. You can simply enter where, when and what date you'd like to pick up and return the vehicle, and you will see the vehicles available for that trip.
If you are looking to travel between various other European countries, please review the location specific terms and conditions for the country from which you are hiring.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You can book a hire car online anywhere in the world, at any time of the day. Simply choose your location, find your perfect model and set a date. Ready?
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes, if your company has set up a corporate account with us. Through this account, your company can provide employees with an ACTO (Avis Company Travel Order), which is a special voucher that is handed over when a hire vehicle is collected.
Find out more about corporate accounts.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes. Passenger sizes are based on adults across our
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Your excess is your financial responsibility, or amount you would pay, in the event of damage or theft occurring to the vehicle. The amount you pay depends on the vehicle you hire, which country you hire it in and whether you choose to reduce the excess by upgrading your level of cover. When you hire a vehicle with us, you'll automatically receive third party, vehicle damage (Collision Damage Waiver) and vehicle theft cover to safeguard you on your journey. If you book on the US website you may find that vehicle damage and vehicle theft cover are not included, as some American credit cards provide insurance for car hire. Third party cover is the basic level you need to hire a vehicle, that's why we always include it. Should you damage another vehicle or passengers and their property, you won't have to pay for repairs or injuries. But, if you damage the vehicle you will still need to pay a fixed excess fee unless you
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
It depends which car you hire, for how long, where and which
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Winter tires are required in many countries throughout the area and required by law at certain times of the year. In some places cars are equipped with these tires free of charge, in other places it can cost a fee. Snow chains can also be supplied, sometimes at an extra cost. Please check at the location and our location specific terms and conditions for the specific country you wish to travel in.
Click here to find out more, or contact your nearest hire station.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We're always updating our fleet to offer you top of the range models. Cruise the city in a compact model, drive the open road in a world class convertible or treat your family to a comfortable people carrier. The choice is endless. And it's all yours.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
In addition to your driving licence, we may require proof of address in the form of a utility bill or recent bank statement (less than 3 months old) when you collect your hire vehicle.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We offer the latest hire cars and only keep them in our fleet between six and 12 months, and never more than 18 months. You'll always be behind the wheel of a quality model. We make sure of it. D
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
No need to worry, these things happen! If you have made two identical bookings accidentally, please cancel one of the reservations
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
No, but, if you do arrive early we will try our best to accommodate you. Please be aware that collecting your vehicle early may incur an additional days charge. Please check with our representatives at the location to find out more. If you're collecting your hire car at the weekend, remember pick up times can be restricted so please call ahead. Likewise, please call if you think you're going to be more than half an hour late. You will find your location's contact details on your booking confirmation.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes, if the station is set up for self-serve, you are an Avis Preferred customer, made this reservation while logged into your account and it’s not your first Avis Preferred rental.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes. We offer a range of extra equipment to enhance your journey. If you're booking online you can reserve extras including child seats, Mobile Wi-Fi, GPS, luggage racks and snow chains for most European journeys. Some extras can only be paid for over the counter. Don't worry if you book online they will still be reserved for you. Just pay for them when you collect your vehicle. In certain countries such as the US, you can only reserve extras over the counter. Remember to plan ahead. Depending where you hire, we'll need 72 hours' notice if you book online. If it's less than 72 hours before your journey, please contact us at the
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Of course, please feel free to bring your own child seats when you collect your hire vehicle. Just remember to bring all the fittings you need to securely attach it. Not all our vehicles have ISOFIX points, so please contact the
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes, you must pay a fee if you do not show up to collect your vehicle without first cancelling your reservation or making alternative arrangements with us. The fee for this varies depending on whether you have prepaid your booking or chosen to pay locally as well as the location and country of rental. Further information can be found in our
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We want to make sure everything is perfect before you set off on your journey. As the driver, you need to be there to receive your hire vehicle when it's delivered. This is so we can securely hand the keys over, check your vehicle together and sign the rental agreement. Remember to have your driving licence handy. If you want us to collect your vehicle after your journey, you don't need to be there providing someone can hand the keys over and help with any issues. Simply contact us at your nearest
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
The main driver and any additional drivers must be present at the counter to show their driving licence. Please note that adding another driver will incur a charge; the amount will depend on where you hire your vehicle, but we will tell you what it is there and then. If the additional driver is under 25, the young driver surcharge will also be applied.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We're open at most airports and large cities on Sundays and Bank Holidays but it's worth checking first.
Find out when your nearest
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
The rental agreement will process as normal, so charges will apply to the main account or card, or in some cases the charges are split.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes, of course. You can hire a car providing your driving licence allows you to drive a car. Remember to bring your driving licence when you collect your hire vehicle.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
It will depend on how your account is set up with Avis. The Avis app will follow the current rules set up between Avis and your business or company. If you have your own unique personal profile, then the Avis app will work as normal. However, it is not designed for a generic business profile used for multiple drivers.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
If you have a specific vehicle or service request, we may put your booking ‘on request’. For example, you may want to drive a particular Mercedes model. Your booking will be placed ‘on request’ while we see if this can be arranged. We will contact you within three days and try to deliver exactly what you desire. Of course, we won’t take payment until your request is confirmed. If you choose a car from our luxury Prestige range, your booking will automatically be placed ‘on request’ while we confirm your choice.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You will be offered alternatives to your allocated car group for no additional cost. You may also be offered a choice of upgrades for additional charges. The additional cost will be clearly shown.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Visit our
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Collecting your hire vehicle is quick and effortless because we don't want to hold you up on your journey. Remember to bring your driving licence and a credit card in the name of the driver (or two cards where required – for high value vehicles). We will then check your hire car for any existing damage. Once you are satisfied, simply sign the
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Very few insurance policies cover you to drive a hire car. Even if you can provide evidence that it does, unfortunately we won’t be able to reduce the amount you pay. This is because the rental agreement is between you and us, not us and your insurance company. Damage cover is included as standard with your rental. Should you have an accident, you will still need to pay a fixed (excess) fee unless you choose to upgrade your cover. However, you could choose to claim this back through your insurance company. But bear in mind any excess fee you may have with your current insurance policy. Discover more about your protection options.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
At the start of your rental, we will ask your card issuer to hold a sum of money for us. This is a temporary hold against the funds you have available on that card. We do not charge your card and no money is taken from your account. Your card issuer will usually present this authorisation hold as a pending transaction that reduces the money you have available to spend. Further detail of this authorisation hold (also referred to as a pre-authorisation) is set out in the Location Specific Terms and Conditions for the country in which you are renting.
In summary, the authorisation hold will be for the estimated cost of your rental less any amount that you have paid in advance, plus 100$ converted to Danish Krone (for rentals in Denmark). When you complete your rental and return the vehicle, we will charge your card and the authorisation hold will be released by your card issuer. Depending on your card issuer, it can take up to 28 days before this is reflected in your account balance. As the authorisation hold has never been charged, the return of the funds will not be shown on your card statement. In case of any queries about the release of the authorisation hold, please contact your card issuer. Please note that even though the hold is not an actual charge, it will temporarily reduce the available balance on your payment card.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Unfortunately, we can't fix a quote for you because prices may change over time. The only way to secure the price you see is to
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
It depends which hire car you choose. A child seat will take up the space of an adult seat, so allow a seat to safely fit it. If you have a larger family, we recommend hiring a more spacious car.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes, if you are driving abroad and the country requires it. But this alone isn't enough to hire a vehicle. You also need a driving licence from your resident country.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes, but you need to provide another form of identification showing your current address. A recent utility bill or bank statement is perfect.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
A fixed value voucher only covers hire fees up to a certain amount so you’ll need to provide a payment card in the name of the driver and pay for any extra costs not covered by the voucher. A full credit voucher covers the entire hire, however much it costs. You can pick up a fixed value voucher from a travel agent. Please note that full credit vouchers are only available for business rentals through a corporate travel agent.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You are always welcome to purchase an upgrade when you collect your hire vehicle. If you are linked to a frequent flyer loyalty programme which offers upgrades, we will of course honour this.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Unfortunately, you can’t. We need to see your driving licence before you get behind the wheel.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
No not by using the app. Depending on the extra, these may need to be collected at the desk to ensure certain devices are correctly allocated to the renter.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You will have an AWD number if you are a member of Avis Preferred, have a corporate account or are taking advantage of a special offer through one of our partners. You will be asked to prove you’re entitled to that specific discount when you collect your hire vehicle. Simply enter your discount number when you book online, or quote it when you hire your vehicle in person. If you have an Avis account, your code should automatically appear when you book online to save you time. Otherwise, it won’t take long to fill in. Make the most of the discount on your next rental.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
No, not by using the app. The additional driver needs to be verified at the rental desk.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes, of course. When you search for your hire vehicle, we'll simply show you the cars available and their respective prices. No strings attached.
Ready? Get a quote.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
If you are a member of a loyalty program with one of our partners, in addition to earning rewards through our Avis Preferred loyalty program, you can accumulate miles or Frequent Traveller points when you hire from us.
In order to use your earned points, please visit the website of our partner whose loyalty program you are a member of. You can find more information about our partners here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
In France, with our “Meet & Greet” service, your car will be available at your arrival SNCF train station, even outside of the opening hours of your Avis station.
If the Avis office at the train station is closed when your train arrives, the rental agreement and the keys of your reserved vehicle will be handed to you by an SNCF agent (Offer valid until the closing time of the SNCF station). As part of a partnership with SNCF, we offer this service for free for all reservations made through SNCF channels (oui.sncf or in SNCF stations). If your reservation was made outside an SNCF channel, this exclusive service is offered to you for only € 20.
You can find out more about the SNCF service here.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
RSN is our Roadside Safety Net product. In addition to the standard breakdown assistance included with your rental, our Roadside Assistance Plus (or Premium Roadside Assistance) service covers any non-mechanical issue you may face. This product removes ancillary costs that may be associated with a vehicle breakdown, such as jump starts or towing fees. When selected, RSN will be included on your signed rental agreement at the beginning of your rental. It will be charged at the end of the rental along with any outstanding rental charges.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Windscreen Protection reduces your windscreen excess to zero which means if there's new, non-negligent damage to the windscreen of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges. Unlike our other protection options, you won't be able to choose this ahead of time, so please ask about it at the station when you arrive.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You may already be covered with your own travel insurance, but if not, Avis Personal Accident Insurance can provide you with additional cover following an accident, including emergency medical care, transportation, lost luggage and cover for unexpected costs. We’ve partnered with our insurance company to offer you and your passengers first-class protection for personal injury and emergency medical support and transport.
At the rental counter, you can add Personal Accident Insurance or Super Personal Accident Insurance.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
At the start of your rental, we will ask your card issuer to hold a sum of money for us. This is a temporary hold against the funds you have available on that card. We do not charge your card and no money is taken from your account. Your card issuer will usually present this authorisation hold as a pending transaction that reduces the money you have available to spend.
For further information about the pre-authorisation and the value of the authorisation hold, please click here.
Please be aware that current local government restrictions may require you to wear a mask when entering our rental locations.
For further information, please refer to the official government communications for the country in which you will collect your rental.
Please click on the Play button to watch our Safety Video. ?
Avis will still track late flights assuming the correct flight details have been added to the reservation.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You can still select the car you would like on your app.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
If the car is already allocated by the rental desk, then it will be generally held for 2 hours after the rental start time. If no car has been allocated, then the car can be selected via the app at any time.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand you might be delayed, especially if you're arriving by air. To keep your journey hassle free, we always work around you where possible. Just remember to tell us your flight number when you book your vehicle so we can be prepared. Regardless of how long your flight is delayed, your hire vehicle will be ready for you. If you're hiring a car from a location other than an airport and are delayed, please call the station. Our telephone number is on your booking confirmation.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Once the car and rental is confirmed on the app, the rental will start. If there is a long delay in reaching the location, you can contact the desk to reset the rental start time.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Your hire car will run on either diesel or petrol. Or if it's a hybrid, petrol and electricity. It depends which model you choose. But always remember to refill your car with the right type of fuel. If you're in doubt, check your rental paperwork for the fuel type or call your hire station whose number is listed on your rental agreement.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
If a car is already assigned, the rental will start at the time on the rental agreement. If an early pick-up is selected, it will start upon completion of that process.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes. If return date/time changed in the app, it will advise of any additional charges, or, reduced rental fees.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
It will depend on how your account is set up with Avis. The Avis app will follow the current rules set up between Avis and your business or company. If you have your own unique personal profile, then the Avis app will work as normal. However, it is not designed for a generic business profile used for multiple drivers.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes. However, late return fees may apply. Modifications should be made before the rental end date/time. Please contact the rental station directly as soon as possible quoting your rental agreement number or the registration number of the vehicle. If you are a Preferred member, you may also use the Avis app to extend your hire.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
A range of child seats (depending on child age/size requirements) can be viewed and selected during the Self-Serve rental process. However, these should ideally be reserved in advance to ensure availability.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We’re sorry to hear that. Please contact us. We will try our best to help.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Tolls are the responsibility of the driver. In some countries, automatic toll payment devices can be added at the rental station so that you can spend less time paying for tolls and more time on the open road. Call our reservations team for more information about tolls in the country you are hiring in or ask at the counter when collecting your vehicle.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes, you can.
Getting lost can be a frustrating, stressful experience. Avis car rental offers dependable, easy to use Garmin navigation systems with voice prompts, stocked with helpful features like lane guidance, detailed views of tricky junctions and real-time speed camera alerts.
Avis GPS is offered at hundreds of Avis rental stations worldwide and comes in a range of satellite navigation models.
Please note, this product is not available to rent in Belgium, Luxembourg or the Netherlands.
Worldwide prices will vary.
Yes, of course. We understand you want to share the joy with others so we make it easy for you to add another driver. Your additional driver will simply follow the same hire rules as you. The only thing you need to do differently is pay to add them, so they're covered under your hire agreement. Remember, we need to see all driving licences when you collect your hire vehicle. The amount you'll pay will be in your online quote. In some countries, drivers who share a surname don't have to pay more. The amount varies by country and will be clear when you book your hire vehicle online.
Want to add another driver? Find out more.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
To hire a car in Denmark, you need to be at least 19 years of age and have held a driving licence for at least one year. If you or your additional drivers are under the age of 25, you'll need to pay an extra fee (underage surcharge) per day. The amount varies by country and will be quoted when you book your hire vehicle online – but you can expect it to be around 100 DKK per day for each driver.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes, we do have vehicles with roof/ski racks available, however unfortunately not all of our vehicles at every location. This service is available at certain rental locations and may depend on the vehicle category selected.
For more information check out our location specific terms and conditions for the rental location you are renting from. Alternatively, please contact the reservation team to speak with one of our agents.
We know that our customers hire vehicles for many different reasons, and have many different refueling needs. For your convenience, we offer 4 different refueling options:
– Bring Back Full If you bring the vehicle back full, or at the same level as the vehicle was picked up at, there won't be any charge. If there happens to be any missing fuel at the start, and it isn't the same as your rental agreement, please let one of our staff know or take a picture if you are in a hurry.
– Fuel Up Front This option allows you to purchase a full tank of fuel at a lower price per litre than our Pay on Return rates. You pay one flat fee for any amount of fuel, so try to return it as close to empty as you can to get the best value. If the vehicle is returned full, we do not charge you for Fuel Up Front.
– EZ Fuel If you drive for 75 miles (120 km) or less you can pre-pay a flat fee and we will take care of refuelling. If you choose to refuel yourself, please keep the receipt and present it when you return the vehicle.
– Pay On Return If you don’t have the time to refuel and haven’t taken Fuel Up Front, we can do it for you. Please keep in mind that this will incur a small fee. Want some more information?
Check out our
We understand you want to find your perfect model in the most efficient way possible. That's why we make it really easy. After selecting the date, time and location, simply click the filter at the top of the page to view specific vehicle types.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We provide assistance and support in a wide range of languages and are on hand 24/7 over the phone or on email. We can assist with lost luggage, report the loss or theft of mobile phones and tablets, and can help report all lost or stolen credit, debit and charge cards and advise on the best procedure to follow.
- Passport lost or stolen? Avis will provide the telephone number, address and opening hours of the nearest embassy or consulate as well as offer support on the processes for arranging a replacement passport.
- Travel Partner can help you find addresses or contact details for local restaurants, hotels, hospitals or museums
Travel Partner is available at participating locations across Europe. You can add it to your online reservation when you book your rental – you'll see it when you add Extras to your booking (as long as it is one of our participating locations). You can also add Avis Travel Partner when you call us to make a booking, or in person at a participating rental station.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Our website will only permit you to book one hire car at a time. That's not to say you can't reserve more hire cars. Simply make a separate booking. Please remember that if you need more than one car for the same rental period and location, they must be under two different drivers' names. Please remember that all rental requirements must be met for the other drivers as well. If you need assistance making or amending a booking, please contact us.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We design car hire solutions to help every type of business and offer premium car hire deals. We offer solutions for small to medium businesses, corporations, and also offer partnerships with travel management companies.
Whether it's short or long term car hire, we'll only recommend the right services for your business. We have some great packages that may interest you. Or we'll entertain a unique solution, if you prefer.
For additional information, please visit our business rentals page.
Looking for business deals in another country? Check out our other websites for more information.
If you have already booked your hire vehicle, you will find our contact details in your booking confirmation email. Or simply look up your nearest hire station. If you still have your hire vehicle and would like to change or extend your hire or request anything else, you will find the contact details on the first page of your rental agreement. If you haven't already, try searching in this help center for assistance on the reason you wish to contact the station – if the answer does not completely respond to your queries you will be given an opportunity to contact us using the buttons below the article.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand you’re busy and might not be able to collect your hire vehicle. That’s why we offer a home delivery and collection service.
Sound ideal? Call our reservations team or contact the location you’re hiring your vehicle from.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We go to great lengths to ensure that our vehicles are thoroughly cleaned and maintained after and prior to each rental. If something has not met your expectations, we are happy to replace it with another suitable option, subject to availability. Just let one of our agents know before you leave the station and we will get you on your way as soon as possible.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Whether you're hiring a car or van, you just need a clean driving licence that covers the vehicle you're hiring. Don't worry if you have points on your driving licence. You can still hire a car if you have six or less points. You must have held your driving licence for at least one year. This will be different in other countries so ensure you check the Location Specific Conditions. Please remember to bring your driving licence with you when you collect your vehicle. If you're driving abroad, you and your additional driver might also need to bring your International Driving Permits. But in some countries, such as China, you can only drive if you have a Chinese driving licence.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
If you drive your hire vehicle through Central London between 07:00 and 22:00, any day of the week, you pay a fixed fee each time you pass through a Congestion Charge zone. When you hire a car within the Congestion Charge zone in London, we can pay on your behalf for the first day of your hire. Just let us know when you collect your car and we will add it to your rental agreement. You will need to pay the charge for the other days of your rental so find out where these areas are by viewing the Congestion Charge map. Discover more about the charge and how to pay it.
Want to hire a car in London? Your perfect car is waiting in prime locations across the capital and at London’s major airports. Start your journey.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Already planned a trip? Check your booking.
Breakdowns, however unlikely, may happen but don't worry, we won't leave you behind.
If you need to call for roadside assistance, you must only call us or our roadside assistance provider.
Breakdown Assistance:
- +45 70 24 77 99 (Lines open 24/7)
- If you are renting abroad, contact details can be also found on the first page of your rental agreement, or inside the vehicle.
Don't worry if you do not have our Roadside Assistance Plus. We offer 24 hour emergency breakdown assistance in case you have a mechanical breakdown or are involved in an accident. No matter where or when, we will be there. Please note that our standard breakdown assistance will not cover every situation and additional charges could be also added to your final invoice. For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade to full roadside support.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Recent government measures may have led us to alter the operating hours of some of our rental locations. These changes are reflected in our booking channels.
Our customer care team is operational between 08.30 – 16.00 Monday to Friday
Our reservation's team is available between 08.00 – 18.00 Monday to Friday
We always have several active offers to meet our customers needs. Discover our latest offers here. If you have any questions about our offers please contact us using the icons below and we are happy to help.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand you might get delayed, so we try to be flexible. If you’re running late or need to extend your car rental, please make sure you contact us as soon as possible. Should you return the vehicle late – without notifying us or extending your hire – you may be subject to a late return fee. If you fail to extend the rental and you are more than 29 minutes late returning the vehicle, your rental will be extended and you will be charged an extra day’s rental at current pay at location prices plus a late return processing fee for each day or part of a day until the vehicle is returned.
If you overrun past your agreed return date and time, you will incur a late return fee. If you still haven’t returned the vehicle 24 hours later, then another late return fee will be applied. A late return fee will continue to be added every 24 hour period thereafter, until you return the vehicle to the rental station.
Depending on the country of rental, the daily late return fee will be: £15.00/CHF 20.00/150.00 (DKR, NKR or SKR)/between €15 and €18.60 (country dependent), or the equivalent amount in local currency.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes. You can pay using Visa and MasterCard debit cards. There are a few exceptions: One credit card and one debit card may be required at the counter for higher-value vehicles. The Maestro card is only accepted in Germany. PREPAID cards are accepted online however they are not accepted at the counter which means a non-PREPAID card must be shown at the rental station (together with the PREPAID card). A PREPAID card can be used to pay for the rental at the end of the vehicle hire. Please refer to our location specific terms and conditions for additional information on payment options. Remember, the name on the card must match the driving licence of the main driver. Someone else can't pay on your behalf. And don't forget to bring your payment card when you collect your rental.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Yes, our Mobile Wi-Fi offers 1 GB of wireless internet per day for up to 5 laptops, smartphones, tablets or any other Wi-Fi-enabled device. Enjoy the freedom of mobile connectivity in or out of your hire car, without exorbitant roaming or hotel data charges.
If you are travelling for business, you can keep in touch with HQ and your clients.
If you are driving with kids, you can keep them entertained on long journeys.
We do have many flexible solutions for delivery and vehicle collection, however due to Covid-19 they might be limited. We have many conveniently located rental facilities for you to choose from and offer a fast, seamless pick-up process to get you on your way.
Find out more here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand you might need your hire car for longer, we offer up to 90 day rentals. Book on our website, or check out Avis Minilease long term rentals here. Please contact us if you would like assistance making or amending your booking.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Are you signed up with Avis Preferred
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We make booking a seamless process from start to finish. Book online in 4 easy steps with the Avis Price Promise:
If you wish to set up a business account, or a business rental, please click here for more information.
Please ensure you understand all of the rental requirements prior to making your booking to ensure that everything goes as smooth as possible.
If you are a Preferred member, please make sure you log in before making your booking using the "Avis Preferred" tab at the top of our website.
Need some further assistance making a booking? Click here for a step-by-step guide to make a booking, or use the icon below to speak with one of our live agents during office hours.
We do not currently offer our rental cars to individual buyers. If this changes, our customers will be the first to know.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
TP is our Theft Protection package. This product reduces your excess which means if your rental vehicle is stolen, you will pay a significantly reduced cost, if any cost at all. Check the excess amount indicated on your rental agreement to learn the maximum amount the driver would be liable for in the event that the vehicle is stolen. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We do not provide the toll authorities with card details or private information of our customers. Instead, we make it more convenient by charging your card directly based on the information provided by the toll authorities. If you have any questions about the tolls themselves, or wish to dispute the charges, your questions are best directed to the toll authority.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
CDW is our Collision Damage Waiver. This product reduces your excess which means if there's new, non-negligent damage to the outer body of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges.
Discover even more about your protection options on our website.
If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Your e-toll receipts for North American rentals can be downloaded directly from www.e-tolls.com. All that is required to access the receipt online is the surname of the main driver and your rental agreement number (format U123456789) or partial card number (first six digits and last four digits). If you regularly use the electronic tolls service, it may be beneficial to complete the ‘Auto-Receipt Sign up’ option which is also available via www.e-tolls.com to ensure all receipts are sent to you as standard.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Driving abroad is easy because you can use your original driving licence in most of Europe, South Africa, the USA and Canada. If your driving licence isn't in Roman characters (for example, Japanese), or you're hiring in Australia, you will also need an International Driving Permit.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
SCDW is our Super Collision Damage Waiver. This product reduces your excess to zero which means if there's new, non-negligent damage to the outer body of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges. Discover more about your protection options
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Once you bring the vehicle back, the reversal process starts automatically and your bank is notified that the funds should be released. The funds should be available within a maximum of 28 days of the date/time that your rental was checked in. Unfortunately, we only have access to trigger the release of funds and have no control regarding the time taken for your bank to return the funds to your account. As this transaction is a hold of funds and the money does not leave your account, the release will not reflect on your account as a credit or refund, but rather the pending transaction will disappear and your available balance will increase. If you have any specific questions regarding a pre-authorisation and your rental is already finished, your bank is the best place to seek more information and assistance.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
It is standard that the charge for tolls arrives a few weeks following the end of your rental, as we must wait for the charge details to be provided by the toll authorities. The charge is usually taken in one payment but multiple charges/receipts are also possible based upon the location and duration of the rental.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand you to want know exactly what you were charged and transparency is important to us too. If there are items on your invoice that you would like clarified, check our Avis invoice explainer.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We are sorry our website seems to be giving you trouble. We know how frustrating IT problems can be and we are always looking for ways to improve. Please contact our customer care team using the icons below during office hours
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Your privacy means a lot to us. Please have a read through our Privacy Policy, which explains exactly how your data is used, collected and protected, as well as the types of cookies used by this website. We make sure that your personal data is further secured by only ever discussing personal information or details of a rental with the main driver of that rental, unless express written consent is given to us to speak with someone else.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
When a traffic offence occurs, we are notified by the relevant authorities as the registered owner of the vehicle in order to identify the driver of the vehicle. Whenever possible, liability is transferred to the driver of the vehicle at the time of the offence and the authorities re-issue the Penalty/Parking Charge Notice to the driver. We charge an administration fee to cover our costs involved in this process. Following a liability transfer, the authorities contact the driver directly by post with the re-issued fine. Rest assured, the dates of fine payment are updated so that the driver is not affected by the time taken to transfer liability. In some circumstances, liability cannot be transferred and the fine is paid on your behalf by us. The lowest possible fine amount is paid and is charged directly to the customer. Please note, to dispute an offence, the authorities must be contacted directly. Details of the dispute process and all contact details for the authority will be detailed on the re-issued penalty charge notice that you will receive.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Need a new Avis Preferred card? We no longer issue plastic cards but Avis Preferred cards can be downloaded digitally and saved to the wallet on your smartphone by following these steps:
1. Visit our Avis Preferred Card page
2. Enter your Avis Preferred customer number and surname
3. Select the correct language
4. Click ‘create card’
5. You will receive an e-mail to the address registered to your account
6. Download the e-card to your wallet. Instructions are provided based on the operating system of your device.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand your hire car might get dirty during your journey so we don't charge a cleaning fee for normal wear and tear. We will only charge a cleaning fee if the vehicle requires additional professional cleaning outside of standard cleaning procedures.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We want you to enjoy every mile of your journey so we always try to be as flexible as we can. That's why you can book a one-way trip for national, inter-regional and cross-continental trips.
We recommend returning your car to the same pick-up location because dropping it somewhere else will cost more. Don't worry. Any extra cost will be included in your booking fee, so you know upfront, however, any changes to your original booking could result in additional costs.
Please be sure to check out the location specific terms and conditions for your hire location country to know if you are able to travel with the vehicle in specific countries.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
As part of the global effort to help curb the spread of Coronavirus, recent government restrictions, etc. have resulted in us closing some of our rental stations. These changes are reflected in our booking channels. In the unlikely event that a rental station closes while booking, you will be contacted and assisted by our team.
Booking confirmation didn’t make its way to your e-mail address? No problem! Make sure to check your spam folder first because they sometimes end up there. If you still can’t find your booking confirmation, or you’ve input the wrong e-mail address when making your booking, please contact our reservations team.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You pay for each day you hire a vehicle, which is based on a 24 hour rental period. If you return your hire vehicle within 24 hours, you'll still be charged for the full day. There's also no penalty for returning your vehicle up to 29 minutes late, but for returns after this time we're afraid you will be charged for another day as well as a late return fee. If you are going to be late or would like to extend your rental period, please call your hire station ahead of time to let us know.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Sorry to hear your journey wasn't perfect. If you feel we did not provide the service you deserve, we want to know about it so we can make it better. You may contact our customer care team through telephone or email by using the icons below.
Invoices can be downloaded directly from our website 36 hours after the rental has ended. Before you start, please make sure you have either your reservation or rental agreement number to hand. When you sign up for an online Avis or Avis Preferred account, you are given the option to opt out of receiving invoices by email. If you tick this box, your invoice will be sent to you by post a few working days after your journey.
We offer
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.