Yes, if you have Personal Accident Insurance. It also covers you and your passengers if you’re injured in an accident, plus any damage to your personal belongings. Personal Accident Insurance isn’t automatically included with your rental, but you can purchase it over the counter when you collect your hire vehicle. The cost varies depending where you hire your vehicle.  Before you take out Personal Accident Insurance, it’s worth also finding out whether your existing travel insurance already covers you.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

At the start of your rental, we will ask your card issuer to hold a sum of money for us. This is a temporary hold against the funds you have available on that card. We do not charge your card and no money is taken from your account. Your card issuer will usually present this authorisation hold as a pending transaction that reduces the money you have available to spend.

For further information about the pre-authorisation and the value of the authorisation hold, please click here.

Our website will only permit you to book one hire car at a time. That's not to say you can't reserve more hire cars. Simply make a separate booking. Please remember that if you need more than one car for the same rental period and location, they must be under two different drivers' names. Please remember that all rental requirements must be met for the other drivers as well. If you need assistance making or amending a booking, please contact us.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We make booking a seamless process from start to finish.  Book online in 4 easy steps with the Avis Price Promise:

• Via our home page on our website; or,
• Via the Avis App for Apple or Android

If you wish to set up a business account, or a business rental, please click here for more information.

Please ensure you understand all of the rental requirements prior to making your booking to ensure that everything goes as smooth as possible. 

If you are a Preferred member, please make sure you log in before making your booking using the "Avis Preferred" tab at the top of our website.

Need some further assistance making a booking? Click here for a step-by-step guide to make a booking, or use the icon below to speak with one of our live agents during office hours.

Need to get in touch with us about your rental? Please call our Customer Service Team and we will try to help. From the moment you collect your hire vehicle to the moment you return, we want you to enjoy every mile of the journey.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

The Premium Location Fee, which is included in your booking quote, helps to cover the extra operating costs incurred at premium locations such as airports, train stations and city centres. While the Premium Location Fee, also known as the City Supplement or Airport Surcharge, is included in your reservation quote, it is also applied as a percentage to any additional counter products selected at the rental location. For clarity, this is itemised on the rental agreement and invoice. Don't worry, this is not a duplicate charge and the itemised line may include the quoted portion from booking as well as any portion for additional selected items. 

Should you have any other questions about how your invoice was calculated, click here or reach out using the icons below.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

If you're not sure what some of the entries on your invoice refer to, you can use our Avis invoice explainer to find out. This interactive environment breaks down what the charges on your invoice all refer to.

Want more information? Click here, or reach out to us using the icons below.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

If you booked using your payment card, you will receive an invoice which is simply for your records. At the bottom of the invoice, it should say: No payment necessary. The amount due will be charged to your credit card.

If you would like to know more about how your invoice was calculated please click here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Yes, you must pay a fee if you do not show up to collect your vehicle without first cancelling your reservation or making alternative arrangements with us. The fee for this varies depending on the location and country of rental. Further information can be found in our Terms and Conditions.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

On your rental agreement you can find the date and time when the rental period ends and the address of the Avis location the car needs to be returned to.

We will send you an automatic reminder SMS before the rental car is due to return. 

In case you cannot return the car on time, you have the opportunity to extend the rental without attending the rental location. Please reply to our SMS with the new return date and make sure that the additional charges for the extension are available on your account. 

If your rental exceeds the 28 days, it means you have a long-term rental and a new rental agreement should be opened. Please see details here.

In case you would like to discuss your rental extension, you can send us an email or call us during working hours (Monday-Friday 9 AM – 4 PM, CET time +01:00), please make sure including your rental agreement number or the plate number of the car in your email or have this data available before the call.

In case the rental country does not appear in the list above, please contact the rental location.

We offer a range of products and services to enhance your journey. If you're booking online you can reserve extras including child seats, Mobile Wi-Fi, GPS, luggage racks and snow chains for most European journeys. Some extras can only be paid for over the counter. Don't worry if you book online they will still be reserved for you. Just pay for them when you collect your vehicle. In certain countries such as the US, you can only reserve extras over the counter. Remember to plan ahead. Depending where you hire, we'll need 72 hours' notice if you book online. If it's less than 72 hours before your journey, please contact us at the location.

Please find below a list of the services you can choose from.

Want to add extras? Discover more about our Extras for your journey or contact us.

If you have already rented and have additional questions regarding a product or how your invoice was calculated, you can find more information here.

We hope you enjoy your journey, but should something unforeseen happen, we are here to help. If you are involved in an accident, please:

• Call the emergency services

• Call our breakdown helpline, details of which can be found on your rental agreement or online

• Write down the names and addresses of anyone involved, including witnesses

• Make sure it’s safe to leave your hire vehicle

• Complete the accident form in your rental agreement paperwork or contact your hire station

• Don’t get your hire vehicle repaired without speaking to us first. This is so we can make sure the vehicle is repaired to the highest standards by a manufacturer or authorised repairer.

When you hire a vehicle with us, you automatically receive breakdown assistance in case something goes mechanically wrong. For complete peace of mind with issues like losing your keys or a burst tyre, you can upgrade to full roadside support. Find out more. 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.