Your invoice is calculated based on the items presented on your rental agreement at the beginning of your hire.  An estimated amount is presented to you for your acceptance, so please carefully review this document prior to leaving the station with your vehicle.

Your invoice will also contain any applicable additional charges such as refuelling, damage repair costs, or additional days' fees.

If you have any additional questions, or something just doesn't add up, please use the below contact buttons to speak with a member of our customer service department.

You can retrieve your latest invoice online using your booking reference number, rental agreement number or Avis Preferred Customer Number. Retrieve your invoice online. If you already tried to retrieve your invoice online but aren’t having much luck, your invoice may not yet be available. Call our customer services team for help. Otherwise, email us<customer.service@avis.co.uk> for a copy of your rental agreement. Once retrieved, if you need any further explanation of any of the charges on your invoice, our Avis invoice explainer breaks down what the charges on your invoice all refer to. </customer.service@avis.co.uk>

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We understand this is a common concern. When you collect your hire car, we will check it and mark any existing damage on your rental agreement or vehicle condition report. You then sign this to confirm you are satisfied. Rest assured, we will never charge you for any damage that already existed. You will not be charged for any small scuffs and dents you pick up during your journey, as we understand this is normal wear and tear for any vehicle. These are:

• Panel – abrasions or surface scratches less than 25mm (1inch)
• Panel – dents less than 25mm (1inch)
• Panel – paint stone chips (no dent) less than 3mm.
• Glass chips less than 3mm.
• Wheels/scratches less than 25mm
• Interior/seat tears/burns less than 3mm, carpet tears/burns less than 10mm

If further damage was caused to the hire car during your rental, you will be charged in line with industry standards using estimating tools such as Audatex. In the case of any damage, we will charge the total repair costs up to the excess amount, which was agreed at the time of your rental contract unless there was a breach of our terms and conditions.

Find out more about your protection options and reducing the amount you pay if your hire car is damaged.

If a damage has occurred to the rental car while you have had it, you must fill in the damage report on this page.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Yes, if the vehicle has been involved in an accident or has sustained damage you must report the accident to the police immediately and to us within 48 hours, even if no third party was involved.

We offer theft protection with all our hire vehicles to assist in the event of all or part of your hire vehicle being stolen. The amount you pay depends on the vehicle you hire and where you hire it from. We offer a number of coverage packages to reduce your liability however, stay vigilant as you will not be covered should you leave your hire vehicle with the keys in it. Your booking quote and rental agreement will identify your liability level and our local representatives will also be happy to discuss your available upgraded coverage options when you collect your vehicle.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

RSN is our Roadside Safety Net product. In addition to the standard breakdown assistance included with your rental, our Roadside Assistance Plus (or Premium Roadside Assistance) service covers any non-mechanical issue you may face. This product removes ancillary costs that may be associated with a vehicle breakdown, such as jump starts or towing fees. When selected, RSN will be included on your signed rental agreement at the beginning of your rental. It will be charged at the end of the rental along with any outstanding rental charges.

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here. 

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Windscreen Protection reduces your windscreen excess to zero which means if there's new, non-negligent damage to the windscreen of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges. Unlike our other protection options, you won't be able to choose this ahead of time, so please ask about it at the station when you arrive. 

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

You may already be covered with your own travel insurance, but if not, Avis Personal Accident Insurance can provide you with additional cover following an accident, including emergency medical care, transportation, lost luggage and cover for unexpected costs. We’ve partnered with our insurance company to offer you and your passengers first-class protection for personal injury and emergency medical support and transport. 

At the rental counter, you can add Personal Accident Insurance or Super Personal Accident Insurance.

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We understand you might get delayed, so we try to be flexible. If you’re running late or need to extend your car rental, please make sure you contact us as soon as possible. Should you return the vehicle late – without notifying us or extending your hire – you may be subject to a late return fee. If you fail to extend the rental and you are more than 29 minutes late returning the vehicle, your rental will be extended and you will be charged an extra day’s rental at current pay at location prices plus a late return processing fee for each day or part of a day until the vehicle is returned.

If you overrun past your agreed return date and time, you will incur a late return fee. If you still haven’t returned the vehicle 24 hours later, then another late return fee will be applied. A late return fee will continue to be added every 24 hour period thereafter, until you return the vehicle to the rental station.
Depending on the country of rental, the daily late return fee will be: £15.00/CHF 20.00/150.00 (DKR, NKR or SKR)/between €15 and €18.60 (country dependent), or the equivalent amount in local currency.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Your e-toll receipts for North American rentals can be downloaded directly from www.e-tolls.com. All that is required to access the receipt online is the surname of the main driver and your rental agreement number (format U123456789) or partial card number (first six digits and last four digits). If you regularly use the electronic tolls service, it may be beneficial to complete the ‘Auto-Receipt Sign up’ option which is also available via www.e-tolls.com to ensure all receipts are sent to you as standard.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

SCDW is our Super Collision Damage Waiver. This product reduces your excess to zero which means if there's new, non-negligent damage to the outer body of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges. Discover more about your protection options.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Once you bring the vehicle back, the reversal process starts automatically and your bank is notified that the funds should be released. The funds should be available within a maximum of 28 days of the date/time that your rental was checked in. Unfortunately, we only have access to trigger the release of funds and have no control regarding the time taken for your bank to return the funds to your account. As this transaction is a hold of funds and the money does not leave your account, the release will not reflect on your account as a credit or refund, but rather the pending transaction will disappear and your available balance will increase. If you have any specific questions regarding a pre-authorisation and your rental is already finished, your bank is the best place to seek more information and assistance.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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It is standard that the charge for tolls arrives a few weeks following the end of your rental, as we must wait for the charge details to be provided by the toll authorities. The charge is usually taken in one payment but multiple charges/receipts are also possible based upon the location and duration of the rental.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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We understand you to want know exactly what you were charged and transparency is important to us too. If there are items on your invoice that you would like clarified, check our Avis invoice explainer.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

When a traffic offence occurs, we are notified by the relevant authorities as the registered owner of the vehicle in order to identify the driver of the vehicle. Whenever possible, liability is transferred to the driver of the vehicle at the time of the offence and the authorities re-issue the Penalty/Parking Charge Notice to the driver. We charge an administration fee to cover our costs involved in this process. Following a liability transfer, the authorities contact the driver directly by post with the re-issued fine. Rest assured, the dates of fine payment are updated so that the driver is not affected by the time taken to transfer liability. In some circumstances, liability cannot be transferred and the fine is paid on your behalf by us. The lowest possible fine amount is paid and is charged directly to the customer. Please note, to dispute an offence, the authorities must be contacted directly. Details of the dispute process and all contact details for the authority will be detailed on the re-issued penalty charge notice that you will receive.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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We understand your hire car might get dirty during your journey so we don't charge a cleaning fee for normal wear and tear. We will only charge a cleaning fee if the vehicle requires additional professional cleaning outside of standard cleaning procedures.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

TP is our Theft Protection package. This product reduces your excess which means if your rental vehicle is stolen, you will pay a significantly reduced cost, if any cost at all. Check the excess amount indicated on your rental agreement to learn the maximum amount the driver would be liable for in the event that the vehicle is stolen. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges.

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

CDW is our Collision Damage Waiver. This product reduces your excess which means if there's new, non-negligent damage to the outer body of the vehicle, you will pay a significantly reduced cost, if any cost at all. Once selected, this product will be added to your rental agreement at the beginning of your rental with any associated costs already quoted to you. This will be charged to your payment card at the end of your rental along with any other rental charges.

Discover even more about your protection options on our website.

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

We do not provide the toll authorities with card details or private information of our customers. Instead, we make it more convenient by charging your card directly based on the information provided by the toll authorities. If you have any questions about the tolls themselves, or wish to dispute the charges, your questions are best directed to the toll authority.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Need to get in touch with us about your rental? Please call our Customer Service Team and we will try to help. From the moment you collect your hire vehicle to the moment you return, we want you to enjoy every mile of the journey.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

You pay for each day you hire a vehicle, which is based on a 24 hour rental period. If you return your hire vehicle within 24 hours, you'll still be charged for the full day. There's also no penalty for returning your vehicle up to 29 minutes late, but for returns after this time we're afraid you will be charged for another day as well as a late return fee. If you are going to be late or would like to extend your rental period, please call your hire station ahead of time to let us know.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Invoices can be downloaded directly from our website 36 hours after the rental has ended. Before you start, please make sure you have either your reservation or rental agreement number to hand. When you sign up for an online Avis or Avis Preferred account, you are given the option to opt out of receiving invoices by email. If you tick this box, your invoice will be sent to you by post a few working days after your journey.

We offer Rapid Return in over 125 Avis locations across Europe and will hand you a receipt with all the rental charges including mileage and fuel as soon as you return your hire vehicle. Once received, if you need any further explanation of any of the charges on your invoice, our Avis invoice explainer breaks down what the charges on your invoice all refer to. If you haven't received your invoice, or need an extra copy, simply request it online.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

The Premium Location Fee, which is included in your booking quote, helps to cover the extra operating costs incurred at premium locations such as airports, train stations and city centres. While the Premium Location Fee, also known as the City Supplement or Airport Surcharge, is included in your reservation quote, it is also applied as a percentage to any additional counter products selected at the rental location. For clarity, this is itemised on the rental agreement and invoice. Don't worry, this is not a duplicate charge and the itemised line may include the quoted portion from booking as well as any portion for additional selected items. 

Should you have any other questions about how your invoice was calculated, click here or reach out using the icons below.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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The Vehicle Registration Fee, which is included in your quote before you book your vehicle, helps cover the cost of your hire vehicle’s registration. It is itemised on your invoice for clarity but is not an additional charge.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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You can pay for Fuel Up Front when you collect your hire vehicle. This simply means that you pay for a full tank of fuel upfront, saving you the hassle and time of refuelling before you return. This not only saves time but also money, because we offer a discounted rate compared to our fuel on return rates. If you choose Fuel Up Front but bring your hire vehicle back with a full tank, don’t worry, we won’t charge you for Fuel Up Front. But if you bring it back partly full, unfortunately we can’t provide a refund and you will be charged the full amount as listed on your rental agreement, so try to return the vehicle as close to empty as possible.

Discover more about Fuel Up Front and your other fuel options.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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We understand your hire car might get dirty during your journey so we don't charge a cleaning fee for normal wear and tear. However, if the dirt is excessive, we may charge a cleaning fee to cover the cost of professional valeting.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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Please contact our Customer Service Team and we will try to help. We won't charge you for a service you haven't used and always aim to be clear and transparent.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

If you would like to make any changes or updates to your invoice, please contact our Customer Service Team using the below icons. Please be aware that only the named driver of the rental, or authorised individual at your company may request changes to be made to an invoice.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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If you're not sure what some of the entries on your invoice refer to, you can use our Avis invoice explainer to find out. This interactive environment breaks down what the charges on your invoice all refer to.

Want more information? Click here, or reach out to us using the icons below.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

If you booked using your payment card, you will receive an invoice which is simply for your records. At the bottom of the invoice, it should say: No payment necessary. The amount due will be charged to your credit card.

If you would like to know more about how your invoice was calculated please click here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

If you would like to make any changes or updates to your invoice, please contact our customer service team. Please be aware that only the named driver of the rental, or authorised individual at your company may request changes to be made to an invoice.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Our rental documents are designed to clearly itemise each product and charge for ease of reference for our customers. The estimated amount due at the end of the rental is highlighted on the agreement for clarity. If you haven't already paid for extras such as a sat nav, you will pay for them at the end of your trip. You may also be charged if your hire vehicle is damaged, requires refuelling, or you return it late.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

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Retrieve your invoice below. Use the format: E123456789 for a rental agreement or 12345678XX9 for a reservation number and your last name as written on your agreement.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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Many city centers in Italy are defined "Restricted Traffic Zones". These areas are not accessible to vehicles on certain days or times as prescribed by the relevant traffic authority. Even when driving a rental car it is necessary to respect these restrictions to avoid incurring an administrative penalty.

Some of our stations are near central areas and "limited traffic areas" and it is therefore necessary to pay careful attention not to enter the ZTL. Our Florence Via Borgognissanti station, for example, is located near one of these areas. Customers are therefore informed of its presence and of the possibility of returning the vehicle avoiding entry into the ZTL.

If you are not sure whether or not the station is close to a ZTL or which route to take to return the vehicle, do not hesitate to ask.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

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When you complete your rental and return the vehicle, we will charge your card and the pre-authorisation hold will be released by your card issuer. Depending on your card issuer, it can take up to 28 days before this is reflected in your account balance. As the pre-authorisation hold is not a charge, the release of funds may not appear on your card statement. Please note – even though the hold is not an actual charge, it still temporarily reduces the available balance on your payment card until its release.

In case of any further queries, please use the contact button and link below to submit a ticket with our customer care team and you will receive an email with the details of your authorisation hold.

We offer a wide variety of coverage options to ensure complete peace of mind when you are renting with us. 

Click through each product to learn more.

• Super Collision Damage Waiver (SCDW)
• Personal Accident Insurance (PAI)
• Windscreen Cover
• Roadside Assistance Plus
• Super Theft Protection

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

RSN is our Roadside Safety Net product. In addition to the standard breakdown assistance included with your rental, our Roadside Assistance Plus (or Premium Roadside Assistance) service covers any non-mechanical issue you may face. This product removes ancillary costs that may be associated with a vehicle breakdown, such as jump starts or towing fees. When selected, RSN will be included on your signed rental agreement at the beginning of your rental. It will be charged at the end of the rental along with any outstanding rental charges.

Looking for a completely worry-free rental experience at a discounted price? Check out Avis Inclusive; RSN is now included in this package for free.

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.

Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

You may already be covered with your own travel insurance, but if not, Avis Personal Accident Insurance can provide you with additional cover following an accident, including emergency medical care, transportation, lost luggage and cover for unexpected costs. We’ve partnered with AIG to offer you and your passengers first-class protection for personal injury and emergency medical support and transport. 

At the rental counter, you can add Personal Accident Insurance or Super Personal Accident Insurance.

Looking for a completely worry-free rental experience at a discounted price? Check out Avis Inclusive.

If you have already rented and have additional questions regarding this product or how your invoice was calculated, you can find more information here.

Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.

Planning a trip? Start your journey.

Already planned a trip? Check your booking.

Your invoice is calculated based on the items presented on your rental agreement at the beginning of your hire.  An estimated amount is presented to you for your acceptance, so please carefully review this document prior to leaving the station with your vehicle.

Your invoice will also contain any applicable additional charges such as refuelling, damage repair costs, or additional days' fees.

If you have any additional questions, or something just doesn't add up, please use the below contact buttons to speak with a member of our customer service department.

Looking for a completely worry-free rental experience? Learn more with this short video. With Avis Inclusive:

Remove the fear of unexpected charges and uncertainty. Avis Inclusive means you no longer need to worry about the fear of unexpected charges should any mishaps happen. And with zero excess cover and premium roadside assistance included as standard, if you lose the keys, get a flat battery, find a chip in the windscreen, or the car is stolen you are covered.

Clear, transparent prices. Be confident that there will be nothing else to pay, right from the start with one upfront, discounted cost at the point of booking.

No stressful, long-winded conversations about liability. We know conversations about cover and liability are not fun and we don’t like having them either. With Avis Inclusive those conversations aren’t needed as we’re both covered, so can get you on the road quicker.

Avis Inclusive makes car rental simple and stress free. Ready to get started? Or click here for more information.

Interested in learning more about our individual coverage options? Find out more.