We consider your rental a long-term hire if the rental period is at least 28 days.

In case you would like to extend further, we need to open a new rental period with a new rental agreement number.

Our Rental Operations Team will contact you via SMS before the original check in date to ask how long you wish to extend the rental. In the SMS you can find a secure website link where you can add the return date and the current total mileage reading of the hire car in order to extend the rental. (If you already have a new reservation number for the next period, you can add this information as well on the site).

Our Team will process the extension as soon as possible, however for technical reasons, only after the due date of the rental.

In case you would like to discuss your rental extension, you can send us an email or call us during working hours (Monday-Friday 9 AM – 4 PM, CET time +01:00), please make sure including your rental agreement number or the plate number of the car in your email or have this data available before the call.

In case the rental country does not appear in the list above, please contact the rental location.

On your rental agreement you can find the date and time when the rental period ends and the address of the Avis location the car needs to be returned to.

We will send you an automatic reminder SMS before the rental car is due to return. 

In case you cannot return the car on time, you have the opportunity to extend the rental without attending the rental location. Please reply to our SMS with the new return date and make sure that the additional charges for the extension are available on your account. 

If your rental exceeds the 28 days, it means you have a long-term rental and a new rental agreement should be opened. Please see details here.

In case you would like to discuss your rental extension, you can send us an email or call us during working hours (Monday-Friday 9 AM – 4 PM, CET time +01:00), please make sure including your rental agreement number or the plate number of the car in your email or have this data available before the call.

In case the rental country does not appear in the list above, please contact the rental location.

The vehicles in our fleet are only available for a certain period.

If your current hire car reaches the end of its service life at Avis, the car needs to be return to the manufacturer. You only need to attend a rental location and we will provide you another vehicle within the same category you currently have.

Our Rental Operations Team will send you an SMS with a secure website link where you can choose a convenient date/time and Avis location for the vehicle exchange.

Our team will then review your requested date/time and fleet availability for that location and in case of any changes will contact you. 

In case you would like to have further information regarding the vehicle exchange process, you can send us an email or call us during working hours (Monday-Friday 9 AM – 4 PM, CET time +01:00), please make sure including your rental agreement number or the plate number of the car in your email or have this data available before the call.

If your rental country does not appear in the above table, please contact your rental location directly using the number on your rental agreement.