Top 10 Frequently Asked Questions
Reservations
To make, amend or cancel a booking:
+45 33 26 80 80 press 1
Reservation Avis Preferred customers
To make, amend or cancel a booking:
Avis Customer Service
Customer support handles questions for completed leases. If you have other questions, please contact the station you intend to rent a car from.
Contact form: Send customer service email here
You can send a quick question to our sales or customer service via a secure form.
+45 33 26 80 80 press 2 for customer support after the rental
Inquiries during the rental period must be directed to the rental station from which you picked up your vehicle.
Breakdown Assistance – Lines open 24/7
Book Minilease (long-term rentals)
Book Van
Request rental invoice
Retrieve a copy of your rental invoice online.
Careers
https://www.avisbudgetgroup.jobs/
Contact us by post
Avis Biludlejning
Avis Budget Denmark A/S
Roskildevej 14
2620 Albertslund
Dispute resolution
We are a member of the ECRCS. If you make a complaint and are unhappy with our final response you can refer your dispute to the relevant conciliation service. These organisations independently review disputes with no additional cost to you. The conciliation service can only help with disputes involving a ‘cross-border’ rental transaction occurring within the European Union or UK – you must be a resident of the EU or UK and the rental must have taken place in a different EU country.
Vehicles from Denmark can be driven in other countries depending on the make and model of the hire car. Denmark does not allow cars to be driven in Eastern European countries and Great Britain only in the countries mentioned on www.avis.dk. You can simply enter where, when and what date you'd like to pick up and return the vehicle, and you will see the vehicles available for that trip.
If you are looking to travel between various other European countries, please review the location specific terms and conditions for the country from which you are hiring.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
You are welcome to return the vehicle early if you absolutely need to. Please keep in mind however, that if you return early and have prepaid for your rental, there won't be a refund for any unused days. There is also a chance that the rental could cost you more as some rates or discounts may only apply to the rental length that you originally booked.
Want more information about our returns process? Visit our terms and conditions page for more information.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
We understand that you may need to amend or cancel your booking for many different reasons. To make any changes or to cancel your existing booking, please visit our website here. If you have booked through a third party, such as a travel agent or broker, please contact the booking source directly for assistance.
It is important that you have read and understood our cancellation policy which is included in our booking terms and conditions.
If you have prepaid for your reservation, and you had cancelled it at least 1 day before the day your reservation should begin, the refund should be processed automatically. If that is not the case, you can connect with our customer service team to request the applicable refund. Please note that any refunds can take up to 5-7 working days to reach your account once it is processed.
Yes. You can pay using Visa and MasterCard debit cards. There are a few exceptions: One credit card and one debit card may be required at the counter for higher-value vehicles. The Maestro card is only accepted in Germany. PREPAID cards are accepted online however they are not accepted at the counter which means a non-PREPAID card must be shown at the rental station (together with the PREPAID card). A PREPAID card can be used to pay for the rental at the end of the vehicle hire. Please refer to our location specific terms and conditions for additional information on payment options. Remember, the name on the card must match the driving licence of the main driver. Someone else can't pay on your behalf. And don't forget to bring your payment card when you collect your rental.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Please contact our Customer Service Team and we will try to help. We won't charge you for a service you haven't used and always aim to be clear and transparent.
Don't forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
Are you a member of Avis Preferred?
Once logged into your account you can track your account progress and status (based on number of rentals and amount spent), and add missing rentals.
Visit our website to create and access your online account. This is where you can view your statements, view your reservation history, change your contact details and rental preferences, and update your payment information.
Yes. When your trip is over, you can add your rental online on our website. You can submit a claim by adding the relevant booking details after logging in to your account. You can add a rental up to six months after you have handed in the keys. If you are not able to add the rental, you can contact our customer service here and provide your booking number to post-register your points.
Pets are allowed in our vehicles with prior agreement from the store you intend to hire from. However, if a vehicle is returned with a messy interior beyond normal levels of wear and tear, it will need valeting so a cleaning charge will be added. This charge varies by location. Your hire station will give you the exact figure or call our reservations team for more information.
Don’t forget to review the terms and conditions when you book, which include everything you need to know ahead of your journey.
Planning a trip? Start your journey.
Already planned a trip? Check your booking.
